The easiest way to upgrade your knowledge base to the latest version of KnowledgeBuilder is to simply submit a ticket to our technical support staff, who can perform the upgrade for you for a nominal charge.
If you would like to perform the upgrade youself, the first step will be to download the latest version of KnowledgeBuilder.
Once you've obtained the latest copy of the software, unzip the distribution package and upload the files to your web server via FTP. You will want to tell your FTP software to overwrite the existing files. Doing so will not cause you to lose settings or articles, as these are stored in the database. It is very important that your FTP client be set to upload in binary mode only, meaning that your FTP client cannot be set to automatically detect the appropriate upload type. The reason for this is that the files are encoded (for Zend or Ioncube), and are therefore binary even though their file extension (.php) would seem to indicate that they are plain text. Failing to set your FTP client to upload in binary mode will result in file corruption during the uploading process, and your software will not work correctly. If you suspect that you may be the victim of file corruption, simply reuploading the files in binary mode should correct the problem.
To complete the upgrade, simply open up the admin/updater.php script in your web browser, and follow the directions on the page.
