Incremental KnowledgeBuilder upgrades including minor improvements, bug fixes, and enhancements are released periodically, and it is important to keep your software up-to-date in order to realize its full benefit.
Major upgrades to KnowledgeBuilder can generally be expected two or three times a year, and will include larger enhancements, including new features that have been requested by our clients. To submit a feature request for review by our devlopment teams, visit our development tracker.
The best way to stay informed about product updates is to be subscribed to our newsletter. You can subscribe to the newsletter from the left sidebar of any page on ActiveCampaign.com. When new updates are released, simply log into the support center and follow the Downloads link. The latest version of KnowledgeBuilder will be available to you in the downloads menu that you find there.
Once you've obtained the latest copy of the software, unzip the distribution package and upload the files to your web server via FTP. It is very important that your FTP client be set to upload in binary mode only, meaning that your FTP client cannot be set to automatically detect the appropriate upload type. The reason for this is that the files are encoded (for Zend or Ioncube), and are therefore binary even though their file extension (.php) would seem to indicate that they are plain text. Failing to set your FTP client to upload in binary mode will result in file corruption during the uploading process, and your software will not work correctly. If you suspect that you may be the victim of file corruption, simply reuploading the files in binary mode should correct the problem.
To Upgrade:
Upload / replace all files into your main KB directory
CHMOD the folder templates_c in the /kb/includes/smarty folder to 777
CHMOD the folder Image in the /kb folder to 777
CHMOD ALL .afm files in the /kb/includes/cezpdf/fonts folder to 777
Run / open the updater.php file located in /kb/admin/updater.php via your web browser.
