Opening A Ticket

[jasone]

Is there a way with the current Trio Desktop to open a new ticket based on the chat? This would be a great feature.

If not with the desktop how about with the web based operator chat client? We really do not use that web based one but just curious.

[epuryear]

There is not currently a way to open a SupportTrio ticket from within TrioLive, however you can open one by going to Tickets=>Add New from within SupportTrio.

[jasone]

Thanks for the reply.

Would be a good feature to add. We get a lot of customers that have to open a ticket while in chat. If we could just create a ticket using the customers email address, that would be handy.

With the current integration with support trio it would make the trio live just that much more attractive.

Jason E.

[epuryear]

Thanks. I've added this suggestion to our development tracker for TrioLive.