- Network Status, Cron job, Message if Service is down
- File Download improvements
- Structure template by Department and not Support Function
- User description
- Ability to authorize registrations
- Real multilanguage
- Ticket subject
- Autoresponder when ticket resolved
- Place Email in Ticket automatically
- Support for Text Messaging
- Subject of new tickets
- Enhancement Suggestions for ST2
- Suggestion - Modules Directory
- New Ticket "To"
- "Delete" on Detail page
- Copy Filters
- feature suggestions
- Pda
- send ticket to any department & move logout button
- add delete permissions
- Customisable KB File
- Knowledge Base Articles by email
- Auto-populate To-do's from Ticket
- Put in option to link KnowledgeBuilder with SupportTrio.
- Option to bulk import normal users and then drop down list in create ticket form
- Suggestions for Enhancements
- Block Email Address Function
- Email filter catch all - more intuitive
- SMS Text Notifications
- More Effective Use Of KB?
- Addition Request
- Add new ticket
- Time tracking and billing info
- more friendly upgrades
- 'NEXT' Ticket
- Usability + Functionality Tweaks
- Merge tickets from search results
- Custom header checks in " Spam Filtering Settings"
- Helpdesk PDA Versions
- Adding multiple users to a new department
- Assign Ticket & Add Reply at same time
- Trouble shooters and KB not for public access
- Awaiting Customer Reply
- File Size Formatting
- Bug and Feature Request Tracking
- File Library - Edit File
- Main Page Templates
- Imap /Imap SSL Support
- Capcha Check for submitting Tickets
- MD5 Checksum in File Library
- SSL Support /admin security
- Where should we post Feature requests?
- workflow improvements
- Attachment notifications or variable
- SLA & Pre-defined reply
- Satellite Desk Access Controls
- IPB integration
- 3rd party app login integration (ie. Modernbill)
- triolive
- Saved repsonses - user level and ability to copy
- Sort by Subject
- Multiple signatures
- Upgrade files
- Ticker Lookups by Email - Can it include ticket numbers?
- Ticket Listing - Sort by Last Poster
- public vs. admin logins...
- Troubleshooter Administration
- Event feature
- Several Suggestions
- Alert gizmo suggestion(s)
- Update resgistered users
- A couple of features...
- Two Key Missing Features
- Most viewed articles on public section
- E-mail name
- E-mail templates
- %client-username%
- Notification Options
- Global E-mail Templates
- Separate Confirmation Template for email ticket submissions
- Feature attach the user
- Option to allow duration to be updated after comments are added
- attachments display in ticket layout
- ClientExec integration
- form based CSS pref editing
- viewing attached images
- Subject Line in ticket list view
- Email reminders for calendar events
- buit in feedback function
- Expand/Collapse feature removed?
- Queues dept list
- Different Bounces Email Address
- open ticket list - client replies
- automated updates and patches installation
- Starting live chat just after input email
- Merge Tickets
- Menu formatting with restricted permissions
- Better way to sort and view who responded when etc
- Set priority for notifications
- Problem to Display KnowledgeBase
- SMTP/SSL Support (Gmail, etc)
- Mac shop
- Multiple Signatures
- Unsubscribe
- VB and Client Exec Intergration
- integrating with whmcs and instant answer
- how about send The IP of Admin USER Area !
- PortScanner PING
- Better revision history review
- Email Confirmation Templating
- Hide "Secure" articles from public view
- Add "date created" when viewing Announcement
- Custom status icons and prioritised stick status
- Email filtering templates
- Notify All Of ticket Assignment
- Adding a note before forwarding?
- Admin en subadmin
- support for memcache
- Round Robin Feature
- Interested vs assigned
- Attach.php Tweaks
- Community funded development applied to certain features of Support Trio
- WAP? PDA's?
- How supporttrio should be at it best!
- Status - Add Internal Description
- WHMCS integration...
- More visable "other tickets from this user"
- Notes in Network Status and Home Page
- Next Version Of Support Trio
- Feature Suggestion: email notifications
- SEO Friendly URLs for KB articles?
- Ticket Queue SLA !!
- KB Category Suggestions: Move Multiple & Drop-down Auto-Sort
- Admin: checkboxes and radio option fields
- Export Messages and Filtering capabiliting enhanced
- poor advertising
- "Your Help Desk" link
- More Secure Layout
- Email notification fields
- can't resize "tickets by user" box?
- Customization Services
- Contractor Support
- Subdomains
- Optional fields