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knowledge management

Knowledge Management

Increase collaboration & self-help
while decreasing support.
 Instant & complete self-help & knowledge base solution
 Trusted by thousands of companies and organizations.
View our feature tour or try the free trial today. Organize your data & reduce repeat questions today!
knowledge management system

Knowledge Management Software

Take control of your information with proven knowledge management software. We guarantee that you will increase collaboration, provide self-help, and decrease repeat questions & support.

Advanced organization, search, and related article features to ensure that your visitors find the answers they're looking for. Intuitive management of users, articles, and comments. The system is powerful enough to provide full editorial control, and flexible enough to match the look and feel of any web site and/or intranet.

Knowledge management software made easy...

     
  KB articles and categories   Knowledgebase themes  
  Article & category options
Add any number of articles and categories using our intuitive admin interface. Or edit your KB while viewing what your visitors will see.
  Full style & template control
Add a header/footer and/or entirely change the look and feel of the product to match your own site design.
 
         
  instant response to questions   article version control  
  Instant response to questions
When a visitor asks a question, KB automatically searches your articles and presents them to the visitor, before submitting the question.
  Article version control
Versions of your articles will automatically be saved as you edit articles. This allows you to view past versions and revert to older versions if needed.
 
         
  comments and moderation   PDF and HTML exporting  
  Comments & moderation
Allow comments and discussion for your articles. Visitors & admin's can collaborate while offering a number of moderation and comment settings.
  PDF & HTML export options
Export the entire KB or any selected category as an HTML or PDF file. Your export will even contain a linked index of the articles and sub categories.
 
         
  View More Features  
     
Full source code included allowing you to fully customize the software.
Order risk-free with our 60 day satisfaction guarantee!
Drill down user access & permissions with our flexible user & user group controls.
Automatic version control keeps copies of all edits and allows you to revert articles to a previous version.
With KnowledgeBuilder knowledge management is made easy with our intuitive interface!
Encourage involvement & feedback with the comment, discussion, and ask a question features.
Import articles from CSV files or MySQL databases using the powerful article import tools.
Allow collaboration & approval processes with support for multiple authors, ability to require article approval and more.
 
KnowledgeBase Feedback
KnowledgeBuilder is one of the important parts of my website, since a lot of visitors find very quick answer of common questions and keep my phone lines clear. I would rate KnowledgeBuilder a "third man" in my support team.
Actorix (actorix.de)

Knowledge base software to reduce repeat questions & improve support...

             
  Intranet searching   user groups   rss feeds  
  Advanced searching
Users can find the content they are looking for quickly with the powerful searching options. Searches can find relevancy, be filtered, and more.
  User groups & user options
Setup public and administrative user groups. Each group can have unique access and authoring permissions.
  RSS Feeds
Built in RSS Feeds allow users to subscribe to the entire KB's contents, a specific category, and/or a specific article!
 
             
  glossary and word index   LDAP and external login connections   supports multiple languages, character sets, and encodings  
  Glossary & word index
You can easily add automatically highlighted terms to your glossary. When the user clicks on the highlighted term, they see a small layer of text containing a detailed description of the term.
  LDAP & external login support
Setup any number of external login sources such as LDAP, Active Directory, a number of popular PHP scripts, & more. Or create a custom login source to connect with your own login source.
  Supports multiple languages
Use one of our included language files or create your own language file. All text is centralized making it easy to translate.
 
             
  knowledgebase reports   article templates and importing   free support and installation  
  Reporting
Analyze a variety of reports to find what content is working and where you are lacking information. Reports cover article information along with search trends.
  Article templates & importing
Setup article templates to base new articles off of. Import existing articles using CSV files or importing from any external MySQL database.
  Free comprehensive support
We include 3 months of free web based support with your purchase. We are here to assist should you have any questions. We will even install the product for you!
 
             
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With your order you receive:

  • 3 Months Free Upgrades
  • 3 Months Free Support
  • Free Professional Installation
  • 60 Day Satisfaction Guarantee


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