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Searchable Public Articles
Give potential clients immediate access to pre-sale FAQs. KnowledgeBuilder provides a searchable database of articles containing product details. |
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Instant Response
Spend more time on yet to be addressed support requests. For all other requests, instant response finds matching articles before the user posts the question. |
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Internal and External Use
Cut through several weeks or months of support training by using an internal knowledge base to familiarize support representatives with product details. |
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Internal Support Departments
Get it right the first time. KnowledgeBuilder provides support representatives thorough answers to better equip them to handle support request. |
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Increase Contact Resolution Rates
Keep your customers satisfied by limiting the time spent on phone, chat, or email support. Save money for everyone involved while boosting your contact resolution rate. |
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Fast, Accurate Support
Run business smoothly and efficiently by directing your support needs to an internal knowledge base |
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Ease of Use
Build an accessible knowledge base that can be readily understood. Our dynamic user friendly interface allows you to easily organize and manage your articles |
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Glossary of Terms
Give your terms definition. A built-in glossary feature allows you to add highlighted terms with definitions. |
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Multiple Admin Users
KnowledgeBuilder has the capability of adding both non admin users with restricted ability to modify preferences and multiple admin users with unique permissions. |
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Article Approval Process
You can create an article approval work flow process. Articles are taken to an administrator for approval before being thrown online |
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Comment and Rate Articles
Expand the breath of your marketing. Get an inside look into your demographics by allowing viewers to comment and rate your articles. |
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Intuitive Interface Design
A knowledge base solution you can use. User Friendly and Intuitive public and administrative sections mean there is little to no learning curve. |
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Public Template System
More customization options. A template system for the public section with a .css file that can be modified. |
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Around the Clock Support
Get around the clock support with a 24/7 help desk. KnowledgeBuilder gives clients prompt support. |
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