Help Desk Software | Customer Service Software

Help Desk Software Guaranteed To Improve Your Customer Service

	Help desk software that improves your customer service experience		Automation allowing you to define custom rules & work-flow
A unique blend of automation, self-help tools, and ticket management features make ActiveCampaign Help Desk an attractive option for you and your clients.		Automate your help desk by defining custom conditions, actions, and triggers. Create custom automations for virtually any task within your help desk.

	Custom ticket views & queues allow you to get work done		Live collaboration tools for working with other help desk operators
Create your own custom views/queues that you and others can use to work on tickets within. Have an Open view and have specific views for other purposes.		Collaborate with other operators and avoid duplication of work using our live typing & viewing indicators, auto drafting, internal messaging, ticket comments, & more.

	Escalation rules and full support for service level agreements		Install on your server with no monthly fees or let us host it
Have tickets automatically escalated based on your own custom rules and set what should happen when an escalation occurs.		With our downloaded version (that you install on your own server) there are zero monthly fees. Or let us host the software for you (requiring no setup on your part) for a low monthly fee.

	Total user management including groups and company support		Extensive reporting on activity and customer feedback on tickets
Create company accounts, public users, and admin users. Organize your admin users within user groups that have unique permissions.		Including user reports, company reports, billing reports, ticket activity reports, ticket feedback reports, SLA reporting, and more!

Trusted By Thousands

Hosted Help Desk Software

With our hosted help desk you can have a fully featured help desk while we manage all the technical details.

No install needed!
Instant setup!
Use your own domain!

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Server Help Desk Software

With our downloaded (server based) help desk software you can install the help desk on your own server.

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By collecting all emails within the help desk the groups collectively have access to each email and the responses. This has made us more accountable and has improved our responsiveness to enquiries. WestGroup Research Best of all, we now have more time to devote to developing the software.

Mambo Foundation (mambo-foundation.org)

We have several techs and a lot of requests that apply to different systems, with varying levels of priority and time required. We have to be able to juggle all of those variables in a smart way. This ensures a positive customer service experience as all user requests are accounted for and do not get ignored or forgotten.

WestGroup Research (westgroupresearch.com)

Customer support made simple & that is guaranteed to improve your support

We guarantee ActiveCampaign Help Desk Software will improve your support. Our market leading automation & ticket management features enable you to improve your customer service work flow and deliver real results for your customers

ActiveCampaign Help Desk Software is your total help desk & customer service solution. Full support for tickets (by web or email), knowledge base, user collaboration, integration & customization options, and much more. Improve productivity today by trying ActiveCampaign Help Desk.

Help desk software & email management tools that work for you

Have your email management software work for you instead of you. With custom automations you are able to set custom triggers, conditions, and actions that will be performed automatically. By automating tasks you can focus on solving questions and ensuring quick reply times to all tickets & emails.

Make your customers and your support operators happy

Your support operators will be happy to find a work flow that actually works for them and helps them get work done. Designed to get things done while automating aspects that can be automated reduces the mundane work that is often needed in other applications. This allows your representatives to focus on their core job & results.

Your customers may be coming to your help desk with questions and/or problems. Making information quickly available to address their concerns will ensure your customer has a good experience and overall positive view of your company. With many self-help tools many questions will be answered before they even submit a ticket. If they need to submit a ticket they will find the process pain free and they will be able to easily monitor the progress.

Knowledge management & self-help features

A fully featured knowledge base, troubleshooters, and a variety of other self-help features allow your customers to answer their own questions before needing to submit a ticket. This allows you (and your clients) to get more done and resolve your questions faster.

Integrate & customize your software

Easily integrate your software. Integration options include setting external login sources (such as LDAP, Active Directory, popular forums, and custom login connections) using our powerful API, and connecting to the database directly (with the downloaded version.)

Customize the software by changing the template files, CSS files, and/or PHP files. All source code is included (with the downloaded version) besides a small amount of license code.