Help: Email Design

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After pasting code into the Code Editor, images do not appear

When creating a new message, or creating an email template, you can easily paste your own HTML code in to the Code Editor section of our message editor, as shown below:

You may find that, after you have pasted in your own HTML code, when you switch back to the Visual Editor, the images in your message do not appear, or appear “broken.”

This is a common problem that occurs when the images in your template have not yet been uploaded to a server online, or the links to the images in your HTML code are “local” image links that cannot be found. It is an easy problem to fix.

After you paste your HTML code in to the Code Editor, click the Visual Editor tab again (if you have not already done so), so that you can see what your template looks like. You will likely see red Xs, or broke image icons where each of your images are supposed to appear. Simply right-click one of your broken images, and choose the option that says Insert/Edit Image.


Once you click this menu option, it will open up a new window. You will see an option that will allow you to browse your computer, find the image you need, upload it, and insert it in to the spot that you right-clicked. Do this for each of your missing images to restore them.

(Our image manager also allows you to upload multiple images at once. If you are familiar with HTML, you can upload all of your images at the same time, then use a text editing program to perform a “search and replace” on your HTML code and replace all of the image URLs in one step, to save time.)