ActiveCampaign’s email marketing platform allows you to create multiple lists, which you can use to keep your contacts organized. However, many people wish to divide up their contact lists even further. This is known as “list segmenting.”
List Segmenting is a powerful marketing tool, which can be used to maximize your contact responses, increase sales, and to organize your lists. List segmenting allows you to send specific, targeted campaigns to small groups of contacts, based on certain contact data, such as geographical location, gender, interests, etc — a powerful marketing strategy.
To create a list segment in ActiveCampaign, first click on the Lists tab.
Once you are on the List Segments page, click on the link to the right of the List Name. If there are no segments created yet, it would read “No segments yet”. If there are already segments created, it would read “# Segment(s)”. With # being the number of segments that has been created already.
To add a new segment, click on the “New Segment” button.
Type in a name for your segment. Having a descriptive name would make it easier for you to figure out what segment this is for. For example, if you are segmenting the list for Females, naming the segment Females would make sense.
By default, your segment will have one group and one condition. Groups can contain one or more conditions, and you can decide whether or not all conditions should be met for a group to be matched, or if only one of the conditions needs to be met for a group to be matched. Your groups and conditions can be as simple or as complex as you need.
Below is the List Segment creation page, each row is a condition and each box is a group.
Conditions can be based on the following:
Once you have selected an option from the condition category, you will then need to choose a qualifier: Is, Is Not, Contains, Does not contain, etc.
Then you would enter a value on the last field. The last field is the actual value that the condition will be checked against. (For example, if you use “Gender + Is + Female”, then all contacts who has a value of Female on their Gender field will be included on the segment.)
If you want to add more conditions, you can click the “Add another condition” button. If you want to remove a condition, you can click the “X” to the right of the condition. Similarly, you can click the “Add New Segment Group” button to add multiple groups.
NOTE: when you add more conditions or groups, there will be an AND/OR selector that would appear in between the condition or group.
Click “Save” on the top right of the page when you are finished adding groups and conditions, to save your segment.
From this page, you can also view the contacts belonging to the new segment by clicking the “View Contacts” button. If you no longer need the segment, you can click the “Delete” button. (Please note that deleting the segments does not delete the contacts.)
For more information about List Segments or any feature of ActiveCampaign, please contact our support team. We’ll be happy to assist you.