Help Articles

How to Export Contacts

In order to get started with email marketing in ActiveCampaign, you would need to have contacts to send campaigns to. In order to add contacts to your account you would need to Import Contacts. Importing enables you to populate your lists with Email Addresses.

Sometimes, however, you need to extract contacts from your account. For this, you can use the export function built in on your ActiveCampaign software. There are several reasons why you would need to export: to update your list, to use for reporting, to keep the list for your records, etc.  In any case, exporting your contacts is a function that you can perform in ActiveCampaign.

This article is your guide to exporting your contacts. Please note, exports are available only in .CSV format.

Where to Go

To export contacts, go to your Lists page. After that, click the number to the right of the List Name.

List Page

You will be taken to the Contacts page for the list you have chosen. On the contacts page, you will see a list of all the contacts that you have added/uploaded to the software.

Exporting your Contacts

What you will export depend on what you need.  You can export all of your contacts, contacts belonging to a particular list, active contacts, unconfirmed contacts, etc.

  1. Exporting All of your Contacts from a Specific List

    a. To export ALL of your contacts, make sure that the list drop-down displays the list you want to export from. On the 2nd drop-down, choose “All Contacts”.

    b. Check the check box to the left of Options to select all contacts (If you have more than 1 page of contacts, click the link that will appear towards the bottom of the page to include contacts that are not displayed on the page). Click the “Export Contacts” link on the right of the page or the “Export” button at the bottom of the page.

    Export Button

    c. A dialog box will pop-up asking you to save or open.  Choose save and provide a location on your computer to save.  Hit the “OK” button.

    Save as

  2. Exporting Active, Unconfirmed, Unsubscribed, and Bounced contacts

    To export Active, Unconfirmed, Unsubscribed, and Bounced contacts, click on the drop-down next to the List Filter drop-down.  Choose the Contact Status that you wish to export.

    Contact Status

    *** Proceed exporting by following the steps b to c in section 1 “ Exporting All of your Contacts” ***

  3.  Exporting Segments

    You can also export your Contacts from a Segment you created.  To do this, go to your Lists page then click the Segments on the upper right corner of your list row. This will display all the segments you have. Click on the segment you wish to export.

    List Segments

    Click on the “View Contacts” link on the next page.

    Show Segments

    Click on the “View Contacts” link on the next page. After that click the “Export” button.

    Segment List

    *** Proceed exporting by following the step c in section 1 “ Exporting all of your Contacts” ***


More questions?

For more information about exporting or any feature of our email marketing software, please contact our support team. We would be happy to assist you.