We at ActiveCampaign understand that Email Marketing is dynamic. Things change, lists shrink, lists grow. Therefore, we have made it easy for you to move between plans. We offer you a lot of flexibility in changing your plan to one that fit your needs.
This guide will show you how to modify your existing plan.
In order to modify your plan, you would need to go to your Billing & Upgrade page. This is located at the bottom of your Software page.
To upgrade your plan, scroll to your desired plan and click on the upgrade button.
To downgrade your plan, click on the “Looking to downgrade your plan?” link on your Billing & Upgrade page.
Choose the plan you wish to downgrade to. Click on the “Downgrade” button then click the “Update My Account” button.
Once you click the “Update My Account” button, your account will be converted to the lower plan and you will be charged monthly with the new monthly price.
At some point, a Credit-based plan may no longer work for you. Your subscriber list might have grown or your sending has become more frequent. At this point, you may decide that a monthly plan makes more sense.
Here’s how to convert your Credit-Based plan to a Monthly Plan.
On your Billing & Upgrade page click the “Are you a frequent sender? Click here to view our monthly and yearly plans.” link.
Click on the upgrade button on the plan that suit your needs. After reviewing your order, click on the “Update my Account” button.
You will then be taken to the Billing page. Fill out the necessary information and click the “Submit My Order” button. Once processed, your account would be upgraded.
If a monthly plan no longer suits your needs, and, you still wish to send Email Campaigns (but less frequently). You could convert your monthly plan to a Credit-based plan.
To do this, locate the “Not a frequent sender? Click here to view our credit based plans.” link.
After clicking the link, you will be presented with the pricing for our credit based plans. The more credits you purchase, the lesser the cost credit.
Once you have determined the amount of credit you wish to purchase, click on the drop-down and select the number of credits you will be purchasing.
Once you have selected the number of credits, you will see a summary of the total credits that you will have after the purchase. Click on the “Continue…” button after reviewing the information.
You will then be taken to the Billing page where you can input your billing information. Fill out the necessary information and click the “Submit My Order” button. Once processed, your account would be upgraded.
For more information about Billing or any feature of our Email Marketing software, please contact our Support Department. We would be happy to assist you.