Help Articles

How to Cancel your Hosted Account

We value all our clients here at ActiveCampaign.  We make every effort to accommodate by providing you with a top-notch Email Marketing product as well as exemplary Customer Service.

If, at any point, you feel that we are no longer meeting your needs, we would like to know.  We would help you with any problems or difficulties you may have with our software so that you can have a better experience.

However, should you decide that our product no longer suit your needs, we provide an easy cancellation process.   This guide will show you how to cancel your account.

Cancelling your Account

To cancel your account, log in to your software and click the Account –> Billing & Upgrades button on the top right corner of any page on your ActiveCampaign software.  This will take you to your Billing & Upgrades page. (You can also go to the Billing & Upgrades page by clicking the “Manage Billing” button at the bottom left of your Dashboard Page).

Billing& Upgrades
On the Billing & Upgrade page, locate the “Cancel” button at the bottom of the page.  Click on this button if you wish to cancel your account.

Cancel Button
After clicking the “Cancel Your Account” button, you will be taken to a confirmation page.  On this page, you have the option to change your mind.  If you do, click the “Back” button.  If you still decide that you want to Cancel, click the “Yes – Cancel this Account” button.  This will finalize the process.  We request that you let us know why you decided to Cancel.  This will help us in improving our software and/or our customer service.


We are Here to Help

Please remember that we are always here to help.   If you have any issues with the Software or the level of our Customer Service, please contact us first so that we could try to improve your experience.   We will try our best to help you with any of your needs.

More questions?

For any other Billing concerns, please contact our Sales Department. We would be happy to assist you.