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ActiveCampaign Staff
Join Date: Mar 2004
Location: Chicago, IL
Posts: 1,861
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SupportTrio 2.50 Stable Released
SupportTrio 2.5 is now available. Below you will find a sampling of the numerous new features and enhancements included in SupportTrio 2.5.
Existing clients can download the new version in our support center.
- New search page.
Options include search terms, fields to search, department(s), status(s), priority(s), duration(s), last poster(s), desk(s), creation date or date range, along with whether the ticket is marked as spam, assigned, assigned to me, contains an attachment, and/or rated by client.
- Custom Statuses Now Available.
Ability to set a status to not log duration. - Ability to set a status to show up or not show up in the open tickets listing. - Ability to set a status to be a sticky.
- Smarty templates
All public and admin pages changed to smarty templates. Email templates (where they are not in the database) are also in template files now.
- Multi-Level Departments with Department Nesting
- New email confirmation personalization tags:
close ticket link, custom fields, client username, client email, last ip address, client ip address, open date, open time, duration, priority, post count, desk name, related kb articles.
- Image verification on registration page. (Requires GDLIB)
- Utilities Page
Purge tickets, purge ticket attachments, purge ticket action history, close old tickets, move uncategorized tickets, purge unused ticket attachments, purge un activated user accounts, purge email account logs, purge invalid tickets.
- Email notification of POP failure.
- Banned emails option.
Ability to block a ip, email, or domain.
- Quick Assign
Select how many tickets, from which departments, and with what statuses you wish to be assigned.
- Message breaks detections to not include the un-needed portions of the message.
- Ability to set number of messages to parse per run of the cronjob.
- Email parsing debug reports.
- Instant response to new tickets now includes related KB articles and related troubleshooters.
- Ability to set max attachment size.
- Ability to stick and un stick tickets in the ticket listings.
- Preview option while creating fields.
- Ability to import public users.
- New summary stats and options on startup.
- Ability to include custom fields in email confirmations.
- Central authentication system integrated into SupportTrio.
- Option to Turn Off Editing of Public Users Ticket Posts (admin user permission)
- CC option added to the ticket response.
- Ability to edit entered custom fields in a ticket.
- Port Scanner Additions
Description option added, dns of server, server/port order and option to copy server w/ports option.
- Ability to set the number of tickets to be shown per page in the public section.
- Ability to set saved ticket openers for admin add a ticket page.
- Ability to create custom fields for user registration.
- Spell check for public and admin option. (Requires PSPELL / For Ticket Posts)
- New report page
General reports, last 7/30/x day reports, queue load report, by department, by user, by status, ticket rating reports, and ticket comments. With options for date specific reports, date range reports, or all dates reports. Full KnowledgeBuilder integration.
- RSS notification feeds for admins and public users
- Email Actions
Admins can manipulate tickets via email (close, etc..) by simply providing an action tag in the subject.
- Admin can choose to show/hide related tickets box on the ticket view page.
- Mark as Spam has its own permission setting.
- New language file.
- Avatar option for public and admin users.
- Ability to search KB from ticket view page.
- Test email sending function.
- Ticket filtering with web based tickets.
- Notify me of assigned tickets option now available.
- Added options for satellite desks
- Ability to export to vcard or add to address book for users and admins.
- Ability to modify the status and all ticket information directly.
- Added filters for the startup page:
- Added a delete permission.
- Each ticket post stores its own charset now.
- File library updates
Multiple levels of folders now allowed. - Ability to upload larger files - Ability to link to files or upload files - Ability to edit file information for existing items in library - Stats now recorded on downloads for the file.
- Quote and reply options for each ticket post.\
- Ability for clients to reopen their own tickets.
- Ability to un assign users from a ticket and see on the ticket view page who is currently assigned.
- Ability to search custom fields.
- Ability to manually activate public users.
- Much more...
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01-24-2006, 12:27 PM
Linear Mode
