http://www.activecampaign.com/forum/ Product updates, product release notes, and lists of changes for each version. en Wed, 08 Sep 2010 03:55:07 GMT vBulletin 60 http://www.activecampaign.com/forum/images/misc/rss.jpg http://www.activecampaign.com/forum/ http://www.activecampaign.com/forum/showthread.php?t=5766&goto=newpost Wed, 25 Aug 2010 17:18:09 GMT We have just released version 3.0.3.

Here is a list of changes:

What's New:

• Added Widgets support to Startup page in Admin panel
• Added Online Users widget
• Added IFRAME widget
• Added Tasks widget
• Adeed My Activity widgets
• Added Views widget
• We now support two new conditions in our automations -- if the public user of a ticket is X and if the company of a ticket is X
• Public users can now login from the Submit Ticket page
• Add new option to the General tab under General Settings (Require HTTPS), which if checked forces admin users to use https when accessing the admin section of the software
• Add new column to views, Company, which would hold the title of the company the public user for the ticket belongs to
• If no posts have been added to a ticket, but some of its details have changed, we now show a message at the bottom of the ticket you're looking at that indicates those details have changed and allowing you to refresh the page with those new details

Changes:

• Removed Startup page configuration from the Desk page
• The "Assign to" action in automations can now assign entire user groups to a ticket, if you choose
• The "Unassign" action in automations can now unassign all users from a ticket, if you choose

Bug Fixes:

• On the ticket field screen, the "Save Order" button appeared to work but the order would not be saved the next time you looked at the fields or when you went to submit a ticket
• Certain dates were not working (specifically those with dates > 12 in a given month) on the Tasks screen if the date/time format was set to %d/%m/%Y rather than to %m/%d/%Y
• Assigning a user to a company, or adding a new company, on the ticket view page would seem to work but the company would not be saved to the ticket, causing potential problems or confusion (especially with automations dealing with companies)

Here is a list of changed files:

• Please re-upload these files:
• /ac_global/classes/smarty.php
• /ac_global/classes/widget.php
• /ac_global/ezpdf/class.ezpdf.php
• /ac_global/functions/auth.php
• /ac_global/functions/cron.php
• /ac_global/functions/instup.php
• /ac_global/functions/str.php
• /ac_global/functions/sync.php
• /ac_global/functions/widget.php
• /ac_global/js/editor.js
• /ac_global/js/loader.js
• /ac_global/js/ui.js
• /ac_global/loginsource/ad.php
• /ac_global/loginsource/drupal.php
• /ac_global/loginsource/magento.php
• /ac_global/smarty_plugins/function.ac_widget_bar.php
• /ac_global/templates/widget.htm
• /ac_global/templates/widget.js
• /admin/api.php
• /admin/context/rating.php
• /admin/context/settings.php
• /admin/context/startup.php
• /admin/context_init.php
• /admin/css/default.css
• /admin/css/mobile.css
• /admin/functions/automation.php
• /admin/functions/automation_desc.php
• /admin/functions/automation_match.php
• /admin/functions/crons/utilities.php
• /admin/functions/desk.php
• /admin/functions/emailqueue.php
• /admin/functions/ihooks.php
• /admin/functions/inc.main.post.php
• /admin/functions/install.php
• /admin/functions/ticket.php
• /admin/functions/user.php
• /admin/functions/versioning.php
• /admin/functions/view.php
• /admin/images/android_off.jpg
• /admin/images/android_on.jpg
• /admin/images/ios_off.jpg
• /admin/images/ios_on.jpg
• /admin/index.php
• /admin/js/automation.form.js
• /admin/js/desk.form.js
• /admin/js/functions.js
• /admin/js/rating.form.js
• /admin/js/strings.js
• /admin/js/ticket.js
• /admin/js/ticketlist.inc.js
• /admin/main.php
• /admin/sql/install.sql
• /admin/sql/update_database.php
• /admin/sql/upgrade_3.0.0.BETA.1.php
• /admin/sql/upgrade_3.0.1.sql
• /admin/sql/upgrade_3.0.2.sql
• /admin/sql/upgrade_3.0.3.sql
• /admin/templates/automation.form.inc.htm
• /admin/templates/desk.form.htm
• /admin/templates/menu.htm
• /admin/templates/mobile/mobile.startup.htm
• /admin/templates/mobile/mobile.ticket.htm
• /admin/templates/mobile/mobile.ticket.info.htm
• /admin/templates/mobile/mobile.ticket.post.list.htm
• /admin/templates/mobile/mobile.ticketlist.inc.htm
• /admin/templates/mobile/mobile.ticketlist.inc.js
• /admin/templates/settings.general.htm
• /admin/templates/side.search.htm
• /admin/templates/side.startup.htm
• /admin/templates/side.ticket.htm
• /admin/templates/startup.htm
• /admin/templates/task.form.htm
• /admin/templates/task.form.inc.htm
• /admin/templates/ticket.htm
• /admin/templates/ticket.post.form.htm
• /admin/templates/ticketlist.inc.htm
• /admin/templates/view.form.inc.htm
• /api.php
• /css/_core.css
• /docs/Changelog.txt
• /js/submit.js
• /lang/english/admin.txt
• /lang/english/help.txt
• /lang/english/public.txt
• /templates/submit.htm
• /templates/ticketlist.inc.htm
• /templates/troubleshooter.htm
• /widgets/account/account.php
• /widgets/customhtml/customhtml.php
• /widgets/hd_kbcats/hd_kbcats.php
• /widgets/hd_myactivity
• /widgets/hd_myactivity/api.php
• /widgets/hd_myactivity/hd_myactivity.php
• /widgets/hd_onlineusers
• /widgets/hd_onlineusers/hd_onlineusers.php
• /widgets/hd_tasks/hd_tasks.php
• /widgets/hd_tasks/task.form.inc.htm
• /widgets/hd_tasks/task.js
• /widgets/hd_tasks/task.modal.htm
• /widgets/hd_tasks/ticket.search_inline.htm
• /widgets/hd_tickets/hd_tickets.php
• /widgets/hd_views
• /widgets/hd_views/hd_views.php
• /widgets/iframe
• /widgets/iframe/iframe.php
• /widgets/login/login.php
• /widgets/registerlink/registerlink.php
• /widgets/rssfeed/rssfeed.php

• You can now remove these files:
• /admin/templates/ticket.task.htm
• /modules/ (the entire folder, if you have it)

Enjoy using our Help Desk Software. ]]> Product News milos http://www.activecampaign.com/forum/showthread.php?t=5766 http://www.activecampaign.com/forum/showthread.php?t=5754&goto=newpost Mon, 16 Aug 2010 22:37:02 GMT We have just released version 3.0.2.

Here is a list of changes:

What's New:

• Added support for Widgets

Changes:

• Startup page will from now on always show 5 KB articles at most
• Re-added support for sub-departments
• Troubleshooters will not show on public side if there are none setup
• New language strings

Bug Fixes:

• Fixed a bug which wasn't always matching users to FROM email addresses when emails come in
• Fixed a bug with handling subjects in email parser script
• Some users could not be added to groups, citing a privilege issue
• Total counts, and flash graph on User Reports page were not accurate
• Whole "Last poster" value will be visible on mouseover if it is truncated in ticket list
• View conditions against assignment acted as if the operator was "Is"; views where "Assigned" "Is Not" would always behave as though you'd said "Assigned" "Is"
• The name of a Default Desk was not properly saved
• Fixed potential problem with using SEO Friendly URLS on IIS servers
• Sub-departments should now be indented in all browsers in drop-downs
• Automations which match against ticket status changes were not being checked when an admin user responded to a ticket
• Fixed a bug in final troubleshooters
• Migrating from trial to paid licenses would fail to remove the trial message in the knowledge base section of Help Desk 3

Here is a list of changed files:

• Please re-upload these files:
• /ac_global/classes/widget.php
• /ac_global/context/about.php
• /ac_global/context/cron.php
• /ac_global/context/mailer.php
• /ac_global/context/widget.php
• /ac_global/functions/mobile.php
• /ac_global/functions/mptta.php
• /ac_global/functions/php.php
• /ac_global/functions/prefix.php
• /ac_global/functions/user.php
• /ac_global/functions/widget.php
• /ac_global/scripts/updateri.php
• /ac_global/smarty_plugins/function.ac_widget.php
• /ac_global/smarty_plugins/function.ac_widget_bar.php
• /ac_global/templates/about.htm
• /ac_global/templates/custom_field_view.tpl.htm
• /ac_global/templates/sync.form.htm
• /ac_global/templates/widget.htm
• /ac_global/templates/widget.js
• /admin/api.php
• /admin/context/department.php
• /admin/context/desk.php
• /admin/context/emailaccount.php
• /admin/context/emailusers.php
• /admin/context/rating.php
• /admin/context/report_admin.php
• /admin/context/report_billing.php
• /admin/context/report_sla.php
• /admin/context/report_user.php
• /admin/context/savedresponse_category.php
• /admin/context/settings.php
• /admin/context/startup.php
• /admin/context/ticket.php
• /admin/context/ticket_add.php
• /admin/context/ticket_field.php
• /admin/context/troubleshooter.php
• /admin/context/view.php
• /admin/css/default.css
• /admin/css/menu.css
• /admin/css/mobile.css
• /admin/functions/ac_global.php
• /admin/functions/automation.php
• /admin/functions/automation_match.php
• /admin/functions/department.php
• /admin/functions/desk.php
• /admin/functions/emailparser.php
• /admin/functions/emailqueue.php
• /admin/functions/graph/user_pie.php
• /admin/functions/ihooks.php
• /admin/functions/inc.index.pre.php
• /admin/functions/inc.main.pre.php
• /admin/functions/install.php
• /admin/functions/report_company.php
• /admin/functions/report_user.php
• /admin/functions/ticket.php
• /admin/functions/ticket_post.php
• /admin/functions/versioning.php
• /admin/functions/view.php
• /admin/images/minus.gif
• /admin/images/plus.gif
• /admin/index.php
• /admin/js/automation.form.js
• /admin/js/department.delete.js
• /admin/js/department.form.js
• /admin/js/department.list.js
• /admin/js/functions.js
• /admin/js/sla_action.form.js
• /admin/js/ticket.js
• /admin/js/ticket.post.form.js
• /admin/js/ticket_add.js
• /admin/js/ticketlist.inc.js
• /admin/js/view.form.js
• /admin/prepend.inc.php
• /admin/sql/install.sql
• /admin/sql/update_database.php
• /admin/sql/upgrade_3.0.0.BETA.1.funcs.php
• /admin/sql/upgrade_3.0.2.sql
• /admin/templates/department.delete.htm
• /admin/templates/department.form.htm
• /admin/templates/desk.form.htm
• /admin/templates/emailusers.htm
• /admin/templates/group.inc.htm
• /admin/templates/hosted_footer.htm
• /admin/templates/main.htm
• /admin/templates/menu.htm
• /admin/templates/mobile/mobile.index.htm
• /admin/templates/mobile/mobile.index.login.htm
• /admin/templates/mobile/mobile.main.htm
• /admin/templates/mobile/mobile.side.ticket.htm
• /admin/templates/mobile/mobile.startup.htm
• /admin/templates/mobile/mobile.ticket.htm
• /admin/templates/mobile/mobile.ticket.info.htm
• /admin/templates/mobile/mobile.ticket.post.form.htm
• /admin/templates/mobile/mobile.ticket.post.list.htm
• /admin/templates/mobile/mobile.ticket.reply.htm
• /admin/templates/mobile/mobile.ticketlist.inc.htm
• /admin/templates/mobile/mobile.ticketlist.inc.js
• /admin/templates/mobile/mobile.user_online.inc.htm
• /admin/templates/rating.list.htm
• /admin/templates/report_admin.htm
• /admin/templates/report_billing.htm
• /admin/templates/report_sla.htm
• /admin/templates/report_user.htm
• /admin/templates/savedresponse_category.form.htm
• /admin/templates/settings.general.htm
• /admin/templates/settings.util.htm
• /admin/templates/side.search.htm
• /admin/templates/side.ticket.htm
• /admin/templates/sla_action.form.htm
• /admin/templates/startup.htm
• /admin/templates/task.delete.htm
• /admin/templates/ticket.post.form.htm
• /admin/templates/ticket_add.htm
• /admin/templates/ticket_field.inc.htm
• /admin/templates/ticket_field_list.inc.htm
• /admin/templates/ticketlist.inc.htm
• /admin/templates/troubleshooter.form.htm
• /admin/templates/user.header.inc.htm
• /admin/templates/user.list.htm
• /context/account.php
• /context/downloads.php
• /context/login.php
• /context/lookup.php
• /context/register.php
• /context/startup.php
• /context/submit.php
• /context/ticket.php
• /context/troubleshooter.php
• /css/_core.css
• /css/default.css
• /docs/Changelog.txt
• /example.isapirewrite
• /index.php
• /js/submit.js
• /lang/english/admin.txt
• /lang/english/public.txt
• /templates/inc.headernav.htm
• /templates/inc.searchbar.htm
• /templates/kb.explorer.inc.htm
• /templates/main.htm
• /templates/main.tpl
• /templates/startup.htm
• /templates/submit.htm
• /templates/troubleshooter.htm
• /widgets
• /widgets/account
• /widgets/account/account.php
• /widgets/customhtml
• /widgets/customhtml/customhtml.php
• /widgets/hd_kbcats
• /widgets/hd_kbcats/hd_kbcats.php
• /widgets/hd_tasks
• /widgets/hd_tasks/hd_tasks.php
• /widgets/hd_tickets
• /widgets/hd_tickets/hd_tickets.php
• /widgets/login
• /widgets/login/login.php
• /widgets/registerlink
• /widgets/registerlink/registerlink.php
• /widgets/rssfeed
• /widgets/rssfeed/rssfeed.php
• /widgets/simplewidget
• /widgets/simplewidget/simplewidget.php

Enjoy using our Help Desk Software. ]]> Product News milos http://www.activecampaign.com/forum/showthread.php?t=5754 http://www.activecampaign.com/forum/showthread.php?t=5751&goto=newpost Mon, 09 Aug 2010 20:24:25 GMT We have just released version 3.0.1.

Here is a list of changes:

What's New:

• Added code syntax highlighter to ticket post editor.
• An existing public user can now be added to the ticket.
• Added an option to require registration to submit tickets, but not to allow registration itself.

Changes:

• We have changed the minimum length of allowed usernames from 4 to 3.
• Upper-case letters are now allowed in usernames.
• When a ticket is replied to by an admin user, that ticket will now be added to the non-spam corpus.
• Styles are now removed from HTML-based ticket responses.
• The public ticket print screen now shows the ticket status.
• The spam view now only shows two options; one, a button to delete any tickets you've checked; and two, to mark any tickets you've checked as not spam.
• Updates (former Announcements) will now be a part of KB.
• Deleting tickets will now delete only the main ticket row in our database; all of the related ticket data (the individual posts, attachments, etc.) will now be deleted by a cron job.
• Marking tickets as spam or not spam will continue to function as normal, but the tokens in the ticket will be learned by our spam algorithm later on in a cron job. This and the change to how we delete tickets should speed up both operations in large systems while providing the same functionality.
• Added new language strings.

Bug Fixes:

• Fixed a bug in Chrome that caused posts with signatures to be saved as drafts on pageload.
• Fixed a bug with replying to the ticket using an old draft -- post's timestamp was not updated.
• The ticket rating report would not load properly for any admin user other than the main ("admin") one.
• Fixed a bug with adding posts on the fly containing attachments.

Here is a list of changed files:

• Please re-upload these files:
• /ac_global/ ( THE ENTIRE FOLDER )
• /kb/ ( THE ENTIRE FOLDER )
• /admin/api.php
• /admin/context/desk.php
• /admin/context/emailaccount.php
• /admin/context/report_billing.php
• /admin/context/settings.php
• /admin/context_init.php
• /admin/css/default.css
• /admin/css/mobile.css
• /admin/functions/automation_match.php
• /admin/functions/crons/utilities.php
• /admin/functions/desk.php
• /admin/functions/emailparser.php
• /admin/functions/ihooks.php
• /admin/functions/inc.index.pre.php
• /admin/functions/inc.main.post.php
• /admin/functions/inc.main.pre.php
• /admin/functions/install.php
• /admin/functions/report_billing_company.php
• /admin/functions/savedresponse.php
• /admin/functions/settings.php
• /admin/functions/startup.php
• /admin/functions/task.php
• /admin/functions/ticket.php
• /admin/functions/ticket_export.php
• /admin/functions/ticket_post.php
• /admin/functions/user.php
• /admin/functions/user_import.php
• /admin/functions/user_view.php
• /admin/functions/utilities.php
• /admin/functions/versioning.php
• /admin/functions/view.php
• /admin/index.php
• /admin/js/desk.form.js
• /admin/js/functions.js
• /admin/js/rating.list.js
• /admin/js/settings.general.js
• /admin/js/ticket.js
• /admin/js/ticket_add.js
• /admin/js/ticketlist.inc.js
• /admin/js/user.form.js
• /admin/login.php
• /admin/m/api.php
• /admin/m/index.php
• /admin/m/login.php
• /admin/m/main.php
• /admin/mainjs.php
• /admin/manage
• /admin/manage/index.php
• /admin/manage/ssl.php
• /admin/rss.php
• /admin/sql/install.sql
• /admin/sql/update_database.php
• /admin/sql/upgrade_3.0.0.sql
• /admin/sql/upgrade_3.0.1.php
• /admin/sql/upgrade_3.0.1.sql
• /admin/templates/automation.form.inc.htm
• /admin/templates/automation.htm
• /admin/templates/calendar.form.htm
• /admin/templates/calendar.htm
• /admin/templates/company.htm
• /admin/templates/department.htm
• /admin/templates/desk.form.htm
• /admin/templates/desk.htm
• /admin/templates/emailaccount.hosted.htm
• /admin/templates/emailaccount.htm
• /admin/templates/emailusers.htm
• /admin/templates/filelibrary.htm
• /admin/templates/filelibrary_category.htm
• /admin/templates/group.inc.htm
• /admin/templates/index.htm
• /admin/templates/main.htm
• /admin/templates/menu.htm
• /admin/templates/message.delete.htm
• /admin/templates/message.htm
• /admin/templates/mobile/mobile.index.htm
• /admin/templates/mobile/mobile.main.htm
• /admin/templates/mobile/mobile.side.ticket.htm
• /admin/templates/mobile/mobile.startup.htm
• /admin/templates/mobile/mobile.ticket.htm
• /admin/templates/mobile/mobile.ticket.post.list.htm
• /admin/templates/mobile/mobile.ticketlist.inc.htm
• /admin/templates/printmain.htm
• /admin/templates/rating.htm
• /admin/templates/rating.list.htm
• /admin/templates/report_admin.htm
• /admin/templates/report_billing.htm
• /admin/templates/report_department.htm
• /admin/templates/report_sla.htm
• /admin/templates/report_status.htm
• /admin/templates/report_user.htm
• /admin/templates/savedresponse.htm
• /admin/templates/savedresponse_category.htm
• /admin/templates/settings.admin.htm
• /admin/templates/settings.general.htm
• /admin/templates/settings.htm
• /admin/templates/settings.public.htm
• /admin/templates/settings.ticket.htm
• /admin/templates/settings.util.htm
• /admin/templates/settings_blocker.htm
• /admin/templates/settings_messagebreak.htm
• /admin/templates/settings_priorities.htm
• /admin/templates/settings_statuses.htm
• /admin/templates/side.search.htm
• /admin/templates/side.ticket.htm
• /admin/templates/sla_action.form.htm
• /admin/templates/sla_action.htm
• /admin/templates/sla_plan.htm
• /admin/templates/sla_schedule.htm
• /admin/templates/task.form.inc.htm
• /admin/templates/task.htm
• /admin/templates/ticket.adduser.htm
• /admin/templates/ticket.htm
• /admin/templates/ticket.info.htm
• /admin/templates/ticket.post.form.htm
• /admin/templates/ticket.post.list.htm
• /admin/templates/ticket.reply.htm
• /admin/templates/ticketlist.inc.htm
• /admin/templates/troubleshooter.htm
• /admin/templates/user.inc.htm
• /admin/templates/user_view.htm
• /admin/templates/view.form.inc.htm
• /admin/templates/view.htm
• /api.php
• /context/register.php
• /context/startup.php
• /context/submit.php
• /css/default.css
• /docs/Changelog.txt
• /docs/Install
• /docs/Install.htm
• /docs/changelog.txt
• /images/refresh_dim.gif
• /images/submit_1.gif
• /images/submit_2.gif
• /images/submit_3.gif
• /images/submit_4.gif
• /images/submit_5.gif
• /images/submit_6.gif
• /images/submit_dept_nest.gif
• /index.php
• /js/submit.js
• /js/ticket.js
• /lang/english/admin.txt
• /lang/english/help.txt
• /lang/english/public.txt
• /templates/file.view.htm
• /templates/inc.footernav.htm
• /templates/login.htm
• /templates/main.htm
• /templates/post.view.htm
• /templates/startup.htm
• /templates/submit.htm
• /templates/ticket.htm
• /templates/ticket.view.htm

• You can now remove these files:
• /admin/context/updates.php
• /admin/context/updates_category.php
• /admin/functions/updates.php
• /admin/functions/updates_category.php
• /admin/js/updates.delete.js
• /admin/js/updates.form.js
• /admin/js/updates.js
• /admin/js/updates.list.js
• /admin/js/updates.search.js
• /admin/js/updates_category.delete.js
• /admin/js/updates_category.form.js
• /admin/js/updates_category.js
• /admin/js/updates_category.list.js
• /admin/js/updates_category.search.js
• /admin/templates/updates.delete.htm
• /admin/templates/updates.form.htm
• /admin/templates/updates.htm
• /admin/templates/updates.list.htm
• /admin/templates/updates.search.htm
• /admin/templates/updates_category.delete.htm
• /admin/templates/updates_category.form.htm
• /admin/templates/updates_category.htm
• /admin/templates/updates_category.list.htm
• /admin/templates/updates_category.search.htm
• /context/updates.php
• /js/updates.js
• /templates/updates.explorer.inc.htm
• /templates/updates.htm

Enjoy using our Help Desk Software. ]]> Product News milos http://www.activecampaign.com/forum/showthread.php?t=5751