Comments on: Using Feedback Loops To Manage Spam Complaints http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/ Email marketing blog discussing email marketing features, deliverability, new marketing ideas, and more. Thu, 09 Feb 2012 12:07:09 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: List of feedback loops you should signup for http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-94129 List of feedback loops you should signup for Wed, 18 May 2011 17:22:33 +0000 http://www.activecampaign.com/blog/?p=1511#comment-94129 [...] that you know the importance of feedback loops and how our software can automatically process feedback loops you are ready to sign up for the major feedback [...] [...] that you know the importance of feedback loops and how our software can automatically process feedback loops you are ready to sign up for the major feedback [...]

]]> By: Setting Up and Verifying SPF Records http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-87545 Setting Up and Verifying SPF Records Thu, 28 Oct 2010 13:34:08 +0000 http://www.activecampaign.com/blog/?p=1511#comment-87545 [...] For our Email Marketing software, we’ve spoken before about avoiding spam filters, as well as using feedback loops to manage spam complaints. [...] [...] For our Email Marketing software, we’ve spoken before about avoiding spam filters, as well as using feedback loops to manage spam complaints. [...]

]]> By: Matt http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-86586 Matt Thu, 07 Oct 2010 16:40:57 +0000 http://www.activecampaign.com/blog/?p=1511#comment-86586 Hi Panos, From what I understand the feedback loop will only work if the message appears in the inbox, and the user physically marks it as spam. If the message goes directly to spam, that will not be recorded within our software. In order to avoid this, it's best to set up an SPF record or DKIM (sender authentication). Hi Panos,

From what I understand the feedback loop will only work if the message appears in the inbox, and the user physically marks it as spam. If the message goes directly to spam, that will not be recorded within our software. In order to avoid this, it’s best to set up an SPF record or DKIM (sender authentication).

]]> By: panos http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-86563 panos Wed, 06 Oct 2010 15:28:58 +0000 http://www.activecampaign.com/blog/?p=1511#comment-86563 very helpfull!! if the recipient doesn't mark the email as spam but it goes directly to junk. can those two be separated?? and understand who marked as spam and which email went to junk folder?? thanks in advance very helpfull!!
if the recipient doesn’t mark the email as spam but it goes directly to junk.
can those two be separated?? and understand who marked as spam and which email went to junk folder??

thanks in advance

]]> By: Matt http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-85063 Matt Thu, 26 Aug 2010 16:05:17 +0000 http://www.activecampaign.com/blog/?p=1511#comment-85063 Hi Hector, The "Manage & Take Action" link should appear along the top of the admin section for users that have surpassed the allotted percentage of spam complaints they are allowed. Otherwise the only way to view actual FBL occurrences is in the database (there is no admin interface for this yet). Hope that helps. Hi Hector,

The “Manage & Take Action” link should appear along the top of the admin section for users that have surpassed the allotted percentage of spam complaints they are allowed.

Otherwise the only way to view actual FBL occurrences is in the database (there is no admin interface for this yet).

Hope that helps.

]]> By: Hector Perez-Nieto http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-85061 Hector Perez-Nieto Thu, 26 Aug 2010 14:52:50 +0000 http://www.activecampaign.com/blog/?p=1511#comment-85061 ... OK never mind, I ran it as a regular bounce and it automatically unsubscribed the addresses reported by Yahoo FBL. I checked the MySQL table "em_abuse" and they were all there. WOW the more I use Active Campaign the more I love it! I can't find the Manage & Take Action / Abuse report, though. … OK never mind, I ran it as a regular bounce and it automatically unsubscribed the addresses reported by Yahoo FBL. I checked the MySQL table “em_abuse” and they were all there. WOW the more I use Active Campaign the more I love it!

I can’t find the Manage & Take Action / Abuse report, though.

]]> By: Hector Perez-Nieto http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-85059 Hector Perez-Nieto Thu, 26 Aug 2010 14:31:17 +0000 http://www.activecampaign.com/blog/?p=1511#comment-85059 Yahoo sends FBL reports WITHOUT the original information (recipient, msg ID). They attach the original mail, intact and an additional .dat attachment with the recipient email address. I tried processing their reports directly as bounces but went undetected. Is there a way to parse, given the relevant unsubscribe info is attached and not within the email itself? Yahoo sends FBL reports WITHOUT the original information (recipient, msg ID). They attach the original mail, intact and an additional .dat attachment with the recipient email address. I tried processing their reports directly as bounces but went undetected. Is there a way to parse, given the relevant unsubscribe info is attached and not within the email itself?

]]> By: Anton http://www.activecampaign.com/blog/using-feedback-loops-to-manage-spam-complaints/comment-page-1/#comment-82608 Anton Wed, 21 Jul 2010 19:16:59 +0000 http://www.activecampaign.com/blog/?p=1511#comment-82608 Very cool tip! Thanks for sharing... /Anton Very cool tip!

Thanks for sharing…

/Anton

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