We just released a new version of ActiveCampaign Help Desk Software. The main change is adding user groups for public users. You can now create user groups, assign users to groups, and allow users to share tickets within their group if you wish.
Click here to read more about this update.
User Groups for Help Desks
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This is an interesting concept and one that gets talked about in terms of how to get your community to help solve tickets. I guess I’m going to have to upgrade to check it out.