Posts Tagged ‘SupportTrio’
A while back we released a feature that allows certain ActiveCampaign products to authenticate users with an external login source. This feature is currently supported in KnowledgeBuilder 3.x and SupportTrio 2.x, and will soon be included in every ActiveCampaign product.
I wanted to share how dead simple it is to get started creating a new login [...]
- (1) Comment
- Tags: campaign, Content, copy, db, new, php, support, SupportTrio
Rethinking Cron Management…
12 Dec 2008As we are developing the new versions of both 1-2-All and SupportTrio we have put a great amount of detail into usability. The term usability is often used to simply describe the user interface. But, the term encompasses a much larger area of software development.
- (2) Comments
- Tags: cron, development, SupportTrio, usability
New & Updated Login Connections
In: Product Updates
22 Oct 2008SupportTrio & KnowledgeBuilder both support external login connections. This means that you can easily integrate SupportTrio and/or KnowledgeBuilder with pretty much any external database/login system!
Here is our updated list of login connections that we now have available:
LDAP / ActiveDirectory
Joomla
PHPBB3
SimpleMachines Forum
vBulletin
Any other external ActiveCampaign product
If you need any assistance with creating your own custom login [...]
- No Comments
- Tags: campaign, new, php, support, SupportTrio
SupportTrio & External Login Sources
In: Product Updates
7 Oct 2008SupportTrio now supports external login sources for both public and admin sections. We included LDAP and vbulletin integration by default. Login sources allow you to connect to external systems, such as vBulletin, LDAP, or virtually any other external source to authenticate your users.
You can configure your login sources by clicking its menu option under the [...]
- (6) Comments
- Tags: campaign, mysql, new, php, report, support, SupportTrio
SupportTrio 3.0 Development
In: Product Updates
28 Aug 2008SupportTrio 3.0 development has begun….
We recently started work on SupportTrio 3.0. Version 3.0 will be a major update to the SupportTrio Help Desk Software.
We will be incorporating hundreds of changes and additions including such things as:
Rewriting the majority of the backend code
Improving the speed and responsiveness of the entire application
Leaving 99% of the source code [...]
- (16) Comments
- Tags: Content, db, development, encode, new, php, source code, speed, support, SupportTrio, unencoded, writing
Mambo & SupportTrio (Case Study)
In: General
16 Jul 2008The Mambo foundation is a volunteer, non-profit organization charged with the governance of the Mambo open source content management system. Mambo is free software released under the GNU/General Public license and like all such projects, dealing with emails and organizational issues takes valuable time away from software development. They use SupportTrio to manage both time [...]
- (1) Comment
- Tags: archive, campaign, communication, Content, development, download, email, free software, helpdesk, Loaded, new, software, spam, support, SupportTrio
TrioLive 1.58
In: Product Updates
7 May 2008We just released TrioLive version 1.58. This update includes an updated interface and a number of adjustments and bug fixes. Some of the changes include:
Top 10 Entry/Exit graphs now have improved algorithms.
The search engine report no longer reports blank search engines.
Custom fields in TrioLive are now managed by our modern custom field system used in [...]
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- Tags: campaign, email, new, report, support, SupportTrio, TrioLive
If you could change one thing about SupportTrio…
In: General
28 Jan 2008If you could change one thing about SupportTrio what would it be? Think about the public side, admin side, features, work-flow, license options, or anything else.
Let us know what you would change…
- (31) Comments
- Tags: support, SupportTrio
SupportTrio and Starred Posts (2.65.1)
In: Product Updates
11 Dec 2007Any long time user of SupportTrio can relate to how it feels when you have a ticket with 20 or 100+ posts. Finding relevant or important posts in the history of that single ticket can be a pain. Sure we have the ticket split options, expanding options, etc… but we still thought there [...]
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- Tags: campaign, email, new, Story, support, SupportTrio, upgrade
As many of you may be aware – we have talked a lot about opening up some areas to allow for easier customizations along with the ability to retain certain customizations with upgrades. We have some exciting features and options coming in the future. The ability to easily upgrade without losing style and [...]
- (2) Comments
- Tags: archive, campaign, db, encode, live chat, new, php, Questions, source code, support, SupportTrio, TrioLive, unencoded, upgrade
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