Posts Tagged ‘software’
1-2-All 5.0 Feature Preview
In: Email Marketing
5 Jan 2009While we are still working on 1-2-All 5.0 – we would like to share a couple of the changes and improvements that will be delivered in this next version. This is our largest product update to date (across our entire product line) so there is a lot of information to cover. This post is just [...]
KnowledgeBuilder, LDAP/Active Directory, And External Login Sources…
In: Product Updates
26 Sep 2008KnowledgeBuilder includes a powerful user / user group system for managing users. It also allows you to connect any number of external login sources into the software in a seamless and efficient manner. You are able to connect to any external sources by using one of our preset login sources or creating your own. Connect [...]
KnowledgeBuilder 3.0
In: Product Updates
20 Aug 2008KnowledgeBuilder 3 has been released. If you haven’t heard what’s new, go ahead and review the list of new features.
I’ll touch on some of the interesting ones here.
Let’s face it. It’s hard to get excited about knowledge base software. But that doesn’t mean it can’t be made into an intelligent, well-designed product. KnowledgeBuilder is just [...]
PHP Source Code & ActiveCampaign Products…
17 Aug 2008There are some exciting changes occurring at ActiveCampaign. We have a number of new updates in the works, KnowledgeBuilder 3.0 is about to be released into beta testing, and we are making some changes in the way you are able to customize all ActiveCampaign products.
The ability to customize ActiveCampaign products is of great concern [...]
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- Tags: campaign, encode, licensing, new, php, software, source code, support, unencoded
Mambo & SupportTrio (Case Study)
In: General
16 Jul 2008The Mambo foundation is a volunteer, non-profit organization charged with the governance of the Mambo open source content management system. Mambo is free software released under the GNU/General Public license and like all such projects, dealing with emails and organizational issues takes valuable time away from software development. They use SupportTrio to manage both time [...]
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- Tags: archive, campaign, communication, Content, development, download, email, free software, helpdesk, Loaded, new, software, spam, support, SupportTrio
How to install Zend Optimizer
In: Programming
6 May 2008One of the ways that we increase the overall speed and security of our web-based software is by pre-compiling the PHP code. The tools that we use to do this are called Zend Optimizer and Ioncube. You actually only need one or the other in order to encode PHP scripts, and I’m not aware of [...]
All your accounts are belong to us
In: General
25 Apr 2008The first big change is that all of your ActiveCampaign web software products and licenses are available under a single, centralized login. That includes free trials and free versions of our web software products, as well as any hosted accounts, downloadable software licenses, and even reseller accounts. It’s all in one convenient place, organized, and [...]
One thing that really amazes me about the Internet is the level of value it’s brought to information. Just look at Google: one of the most recognizable and powerful companies in the world. Based on what? Possession and leveraging of information. It’s an information economy, and the more information you have, the more leverage [...]
How to be well-supported
In: Customer Service
7 Apr 2008On Thursday I described how to successfully offer web-based support that your customers will love. But what if you’re the customer? Is there anything you can do to minimise your time investment and maximize your gains? As a matter of fact, there are a number of things you can do to ensure that you receive [...]
How to make web-based support work
In: Customer Service
3 Apr 2008A lot of people wonder if they can really make web-based support work for their business. Will clients tolerate having to do everything online, waiting for replies to their tickets, wondering about the response time? Don’t people just want to talk to you on the phone?
When it comes right down to it, web-based support is [...]
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