Posts Tagged ‘helpdesk’
Mambo & ActiveCampaign Help Desk Software (Case Study)
In: General
16 Jul 2008The Mambo foundation is a volunteer, non-profit organization charged with the governance of the Mambo open source content management system. Mambo is free software released under the GNU/General Public license and like all such projects, dealing with emails and organizational issues takes valuable time away from software development. They use Help Desk to manage both [...]
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- Tags: archive, campaign, communication, Content, development, download, email, free software, helpdesk, Loaded, new, software, spam, support, SupportTrio
How to be well-supported
In: Customer Service
7 Apr 2008On Thursday I described how to successfully offer web-based support that your customers will love. But what if you’re the customer? Is there anything you can do to minimise your time investment and maximize your gains? As a matter of fact, there are a number of things you can do to ensure that you receive [...]
How to make web-based support work
In: Customer Service
3 Apr 2008A lot of people wonder if they can really make web-based support work for their business. Will clients tolerate having to do everything online, waiting for replies to their tickets, wondering about the response time? Don’t people just want to talk to you on the phone?
When it comes right down to it, web-based support is [...]
The support contest
In: General
7 Mar 2008Over the years, I’ve pitched an awful lot of people on the virtues of doing most of the support and troubleshooting for our software through e-mail. The argument goes like this: when it’s all done in writing, it makes it easier to spend the time necessary to examine what’s actually happening and try out various [...]
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- Tags: email, helpdesk, support
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