So I gather you are trying to have them logged into the help desk when they log into Joomla?

In that case you would need some code added to Joomla that would do a login into the help desk.

We currently have SSO support for “same server” but not external server. What I mean by that – is the same server SSO will work if your Joomla and Help Desk are on the same domain and server. To do this you would want to look at the SSO example in the docs/api-examples of your software download.

We are working on external SSO (SSO from another domain/server) in the near future.

My wish is to create a single sign-on (sso) scenario between Joomla and Support Trio. Once logged into Joomla I need Support Trio to recognize I’m logged into Joomla and then to also log me into Support Trio when I try to access the website Support menu.

I don’t need the user to be able to log into Support Trio stand-alone so authenticating against Joomla isn’t the challenge in my case. What I plan is to hide the Support Trio login, and throw a Joomla login form when they try to access the Support Trio iFrame.

Because 1) you can’t ask users to create and maintain separate accounts with every module on your website; 2) users don’t want to have to log into every module on your website. They’ll log in once. Every other module should know.

BTW, I really like the idea of LDAP for the admin side of Support Trio! That’s exactly right on in my case. But the public side is where I’m struggling to provide a seamless single sign-on.

How can I get there with Support Trio?

It’s possible there is an issue with the login script. If you submit a support ticket, we can examine it, to see if we find anything obvious. Ideally, the info() function should simply return the full name, and email address of the user.

Please let us know if we can help.

Am I missing something obvious?

From the usability standpoint it is very weird. I would rather share login info for both, so users can login with the login info everywhere. I know by autopsy, that people hate to create separate logins for each system especially if both are located on one site.