Email Marketing Monitor Beta (Desktop App.)

We have released the first beta of our new Email Marketing Monitor App. This desktop application allows you to monitor your messages in queue along with your scheduled mailings. It also acts as a cron emulator which will help eliminate any stalling issues you may have on your server.

Here are some screenshots:

You can download Email Marketing Monitor Beta (Desktop App.) through our support center.

Should you have any comments or suggestions – please let us know.

Updated Language Files

We have recently updated some of our language files that we are now including in our regular distributions.. Below you will find a sampling of what is currently available.

If you have a language file that you may be interested in sharing with the community let us know at

Live Chat Desktop Beta

Live Chat Desktop Beta 1 is now available for download. Existing Live Chat clients can download the desktop beta by clicking here.

A number of clients have asked if we will follow others and make the desktop application a paid add-on. Our simple answer is no. Live Chat desktop will be freely available for any Live Chat client.

While this download has been marked as a beta product, we have been internally using Live Chat Desktop for some time and have worked out the major quirks ahead of time for our beta testers.

Here are some screenshots…

We are just getting started with the Live Chat Desktop feature set. Any issues or feedback can be posted in the Live Chat Desktop Forum.

Recurring Mailings in Email Marketing

Any avid Email Marketing user already knows that we have schedule send options along with our Auto-Remind (plug-in) to send time sensitive mailings. These features allow you to send your mailing on a specific date/time (with schedule send) or use subscriber data (such as a birth day) to send on a specific date, month, or year (with Auto-remind plug-in).

With Email Marketing version 4.52.11 we have added recurring options to the already popular schedule send feature. The feature is being included as part of the schedule send feature group and gives you the option to recur on a daily, weekly, monthly, or yearly interval.

More information about version 4.52.11 can be found here.

Existing Clients

All Others

Updates to the Email Marketing Interface

Email Marketing  4.52.7 has been released. While it is a minor release we have a number of design & interface updates that you should notice.

The largest change with the latest update would have to be the new style of navigation. No longer do we have the rollover navigation utilizing the horizontal sub-navigation. Many of you will be glad to see we have re-implemented the drop down style navigation and we now require a click for the sub-navigation to display. Other minor graphical and size/positioning changes can be seen throughout the app as we move to increase the usability and functionality of Email Marketing, allowing you to spend more time working on your email templates and email copywriting.

Design updates aside, we also included the following:

  • Fixed installer problems
  • Fixed a bug with textarea custom field
  • Fixed PHP short-tags suppport in cpaint
  • Added AJAX to queue page so it doesn’t refresh every time
  • Added checks not to put 0 lists/subscriberss/messages per page
  • New language strings

Let us know what you think of the new navigation. Prefer the old? Don’t like either? Let us know.

ActiveCampaign Help Desk Software Goes Mobile

Our development methodology revolves around developing software that meets our clients needs. Mobile support for our products (especially Help Desk) has been a common request and now Help Desk is filling in that request.

With the latest version of Help Desk Software you will notice a new folder called “mobile”. This is a special version of the Help Desk administrative interface that you can access via any device requiring a limited & on the go interface. Designed to be light weight for speed and usability it provides a new interface for accessing your Help Desk administrative area from any modern phone / pda that has a built in browser.

This is the first version to include our mobile folder. We plan to continue development in regards to mobile access and appreciate any and all feedback.

Live Chat on the Desktop

One of the projects we’re working on at the office is a desktop version of Live Chat’s operator console. Those who use Live Chat are likely to use it extensively (certainly we use it extensively), so having a dedicated desktop version of the operator console makes a lot of sense.

One thing about the standalone version of Live Chat is that it’s much more responsive. Using Live Chat over the web, while nice and especially handy for those mobile users of the service, one still needs a browser
— and all of the memory and processing overhead that comes with one.

We’re already a good portion of the way there with the Desktop version — over halfway finished. We’ve just implemented the typing indicator and typing preview features of the web console. Sending files is also
supported. It’s actually a lot of fun working on the desktop application, since — because we do use AJAX heavily in Live Chat — a lot of the heavy lifting has already been done on the backend in PHP.

Sample Screenshots:

Once our beta testing of the Live Chat Desktop application is finished, we’ll be looking at the full integration of other products into the Desktop suite. So stay tuned — I think Live Chat Desktop is going to be a good one.

Help Desk 2.61 Released!

New Help Desk is out, and since it has a 2.61 mark on it, you can expect a couple of improvements. We have added a lot of new features, and of course, fixed all current bugs that were out there.

First of all, I’m pleased to announce that Help Desk administration has gotten a mobile version for access through PDA devices. From now on, admins can point their cell phone browsers to /Help Desk/admin/mobile in order to use it on-the-go.

We added additional checks for displaying posts submitted via email in HTML format, since there was a chance for them to be harmful for admins (with malicious scripts embedded). Also, from now on, all the images will be removed for display in admin zone, with an option to show them (per post setting). Malicious scripts are just removed. An important improvement is that we now store incoming email addresses for posts submitted via email, so everybody can see what email address the client used in correspondence for the post in question.

In this release, we have added an Options dropdown to the Closed Tickets page. Now you can perform all of those same operations on closed/resolved tickets too. While viewing a ticket, other ticket’s IDs inside of a post are now transformed into links. View Ticket page has also gotten a much needed Change Status drop-down for fast status switching. The same drop-down has been added to Add Ticket page too. Now admin can set proper status while he is opening a ticket, it doesn’t have to be “Unviewed” anymore. Spam page will show every ticket’s spam probability count. And on startup page, you will see yourself online too, since you apparently are. ;-)

User manipulation is also enhanced. User’s status can be changed now (active/unactive). Newly registered users can get linked to old tickets they submitted prior to registration if the emails are the same. Also, since admin can approve users now, when they approve someone, they will get an email that uses an account_created.txt template.

Furthermore, we have abandoned our old horizontal menu on the top navigation bar. We have replaced it with a better menu which you will find much more usable than the old one.

Public side also got a couple of handy improvements. Logged in users can now search their tickets on a Ticket Lookup page. Announcements can also be searched now, by anyone. By the way, from this version on, Announcements will be in HTML, and admins can use KB’s HTML editor to edit announcements.

We have also added some things to make Help Desk more customizable. We have added more encoding types for language strings. Besides old “8bit”, now you can use other ones too (7bit, base64, quoted-printable). Templates got their improved {ttdate} (soon to be called “acpdate”) modifier to properly format the date. We have added a default date/time format in General Settings page, and you can change it in your templates to correspond to your language/design settings.

By the way, from now on, as soon as you upload new files in order to upgrade Help Desk, your installation will cease to work. It will ask you to run updater if it notices that your installation database does not correspond to the new files.

Meeting the needs of organizations

We have recently added a couple of new case studies that show how ActiveCampaign solutions have met the needs of organizations.

Othello Technology
Othello Technology systems is a UK eBusiness internet services and application solutions provider that uses ActiveCampaign Help Desk Software to do end user support for hosting, email, server, and connectivity issues. They specialize in offering high-quality, completely reliable and cost effective Internet services.

Read The Full Case Study

SOL Digital Ltd
SOL Digital Ltd uses Help Desk to administer several niche market sites. They use their help desk to answer questions about their web site, password problems, and billing questions.

Read The Full Case Study

Ticket Alternative
Ticket Alternative offers alternative ticketing distribution for events ranging from concerts to music, film, and beer festivals. Help Desk is at the back end of their ticket distribution process.

Read The Full Case Study

NEWLITE – systems is a German based online retailer that offers web hosting and IT solutions. They use ActiveCampaign Help Desk Software  as their first and second level help desk.

Read The Full Case Study

To view more case studies click here.

Updated Live Chat Interface…

You may have noticed that we updated the interface of Live Chat. Below you will find a sample screen. Let us know what you think. The new layout will be available in Live Chat 1.10+

Stay tuned for a major addition to Live Chat in the next month or so where we will extend the web functions of TrioLive to a more familiar environment…