Anyone wishing to subscribe to beta testing can still do so.
Have feedback or any comments? Let us know at email@example.com
We released a minor update to ActiveCampaign Help Desk Software today. It covers the following issues:
> *Update 2.11*
> Fix for satellite desk limitations of KB articles in 10 most recent list
> Fix for certain types of attachments
> Fix for several slash issues and announcements
> Fix for adding tickets for a specific user from the helpdesk software admin interface
> Update to glossary feature to detect whole words only to replace
> Forwarded & Assigned ticket email notifications fix
The latest Help Desk Software version is now 2.11. We do not expect any large updates (in terms of features) until our next planned major update. The next major update is going to involve restructuring of the code, implementing smarty templates throughout, a great number of new features, and enhancing the current features and debugging options.
I haven’t done much reading about the “official” [patterns], like in the book ["Design Patterns"], but I’ve always understood patterns to be a concept more than something set in stone. I think someone once told me that design patterns are descriptions of things you already do, or maybe partially do, when you write software. They’re more descriptive than prescriptive you could say.
Anyway, in a few of the web-based applications I’ve written I’ve used this pattern that I’ve started calling the Context pattern. It’s probably more of a model than a pattern, as it’s comprised of a few components. It’s not quite fully fleshed out yet, but here are the basics of it (in fact I think I’ve heard of a pattern that someone called the delegator pattern, and it’s probably a lot like this, I should look it up):
: http://en.wikipedia.org/wiki/Design_Patterns “Design Patterns Wikipedia entry”
: http://en.wikipedia.org/w/index.php?title=Special:Booksources&isbn=0201633612 “Design Patterns ISBN info from Wikipedia”
Good morning, everyone. I’m Dave, and I’ve been working with ActiveCampaign for just about two weeks. I thought a little introduction might be nice, as many of you will have opportunity to interact with me in my capacity as the new Support Tech.
I have background in technology, literature, and psychology—I’m a bit of a generalist. I look forward to working with each of you to help ensure that your experience with ActiveCampaign products is worry-free and delicious.
In addition to addressing all of your needs via the support center and by telephone, I’ll be writing and re-writing the user-manuals that make it so much easier for you to use all the wonderful new features of our email marketing and survey software, and contributing to various marketing materials and campaigns. And, you know, it’s a great big old world; who knows what else I might end up doing?
With the lastest version of [Knowledge Management] came a huge change in how much flexibility the system gives you to tailor KB to your site’s look and feel. It used to be that the “public” section of KB was a collection of half HTML half PHP pages that were difficult to understand and edit. About the only thing you could do easily was specify a header and footer and change some colors via the master CSS file. Knowledge Management 2.5x now uses the Smarty Template Engine to allow you to completely customize how your KB site looks and how the information is presented.
: http://www.activecampaign.com/kb “Knowledge Management” Software
Today we released a minor update to KB. Version is 2.50.5
Covers a couple small issues such as the “sub category” header always being displayed when there is no sub category and some fixes for the Knowledge Management software admin startup page along with the KB export to pdf feature.
ActiveCampaign Survey Software has been in development for the last six months or so, and is going to be released for Beta testing near the end of August. I’m personally excited about this online survey solution, as all of the features that have been included are some of the most robust available within this market today. We will be offering both a downloadable version that you can run on your own web server, as well as a hosted version that will be competitive with survey monkey.
We are currently in the planning stages for the next large update of Email Marketing, version 4.2. This new update will include a number of important updates in regards to our email template system and the ability to add plug ins and custom coding into any of the admin pages.
Some of the items to be likely included in 4.2 are listed in our development tracker.
If you have any feature requests or issues you would like addressed please post them to the bug tracker or forum in the near future to have them considered for 4.2.
Due to the extensive scope of changes and additions we are not setting a date for this update at this time.
Throughout the past couple years there has been a steady interest in knowing more about what is currently going on at ActiveCampaign and how the updates and development are progressing. Due to the consistent questions we have decided to post a public developers blog. This blog will contain updates in the status of on-going development and any pertinent information by the developers themselves.
A primary focus of our development process involves steady communication with our clientele. By keeping an open channel of communication we are able to gauge the needs of our clients and fine tune the official product direction with our clients needs and concerns.
With the new addition of our developers blog the options to find information (forum, development tracker, blog) are more than ever. We have a couple of exciting new products being released in the upcoming quarter or so along with some much anticipated product updates.
As always – if you should have any feedback or general questions, let us know at firstname.lastname@example.org