ActiveSpell – Free AJAX Spell Checker

You may have noticed in some of our products (such as SupportTrio) we are adding a new spell checker. Originally using the spell checker Ajax-Spell we decided to take this one step further and start branching the development of our own spell checker into ActiveSpell. We reached an agreement with Ajax-Spell and ActiveSpell 1.0 was created. While you will not see a large number of differences between Ajax-Spell and ActiveSpell at this time – we have an extensive road map we will be covering in the near future. Part of the roadmap is to allow better integration with the product line and reduce the resources / bloat such scripts can have on certain servers.

So what does this mean for you? Better AJAX spell checking will be rolled out into all ActiveCampaign products in the near future and we will be offering ActiveSpell for FREE under the LGPL license.

You can download ActiveSpell here.

Knowledge Management 2.60.21 Released

A new (stand-alone) version of Knowledge Management has been released. The highlights are fixes for category administration bugs (deleting and moving them), as well as a bug in counting licensed users. A few display bugs were fixed. There were no changes made to the database — however, if you have 2.60.20, it’s worth upgrading to the latest version.

Help Desk Software 2.6 – Live Typing Indicator & More…

With the release of ActiveCampaign Help Desk Software 2.6 you will see a number of new changes (and additions) to the script.

Starting with 2.6 we have begun to implement a number of “ajax” enabled features. Such features as spell check, viewing indicator, live typing indicator, auto-refreshing of the queue lists etc… enhance the usability of Help Desk Software.

  • Spell check – We have implemented our LGPL project (ActiveSpell) into Help Desk Software. When turned on it allows for spell checking in the admin and public ticket post areas.
  • Live viewing indicator – From the early beginning of Help Desk Software we have had a viewing indicator. This allows you to see who is viewing the ticket and to avoid working on the same ticket with another admin/operator. With 2.6 we take this one step further. What used to be static (on page load) is now live. So you will be able to see who is entering/exiting the ticket along with who is currently viewing the ticket.
  • Live typing indicator – A brand new feature of 2.6 is our live typing indicator. We took the live viewing indicator one step further and now it will alert you when another admin/operator is typing on the ticket you are currently viewing. This ensures that two admins/operators will not reply to the same ticket.
  • Auto-refreshing of the queue – The main startup page of the customer service software is a common screen for all admins/operators using Help Desk. Prior to 2.6 this page would refresh according to the refresh time set in the “my settings” area. While sufficient for most needs – this also posed certain problems. Starting with 2.6 you will no longer notice a refresh of the page. And when tickets are added or removed from the list you will not lose any checkbox settings in the process.
  • Other changes – 2.6 has a number of smaller changes. Including an updated public/admin interface, improved searching, and more.

Existing clients can download 2.6 through our support center. If you are a new user – you can order or request a 30 day trial.

Two New Email Marketing Add-Ons

With the release of ActiveCampaign Email Marketing Software 4.50 we now have two new email marketing add-ons:

  • Auto-Remind
    Birthdays, contract renewals, newsletter loyalty campaigns, and so much more. With the Auto-Remind add-on you can work with ANY date. Including your subscriber fields and subscription date of your subscriber. With these dates you can match the year, month, and day or just the month and day to send date sensitive mailings. Send birthday emails, anniversary emails, birthday reminders, and other date based emails.
  • Flash Forms
    Flash websites lack the ability to send form data straight into Email Marketing Software to collect subscriber information. Using the Flash Subscription Form Add-On, you can now generate your 12All subscription forms from within the application, and gather subscriber information from your Flash website.

In addition to the two new email marketing plugins we have updated the sync add-on with a number of new features & fixes. Including ability to run the sync via cron, import to unsubscribed list, import into global exclusion list, and more.

Email Marketing 4.5 Final Release is now available

We have now released the final version of ActiveCampaign Email Marketing Software 4.5. If you have been waiting until the beta period is over to upgrade, now would be the perfect time to take advantage of the new features.

Click here to order your copy of ActiveCampaign Email Marketing Software

Here is a list of highlighted features for this new version:

Restructured code. Central authentication system. New language file format. New email template system using Smarty. Enhanced forward to friend When subscribing to multiple lists only receiving one opt-in verification email. View and click through stats for autoresponders List clone now clones all settings / fields. New import process. Per list bounced management Unlimited options for sending filters. Improved subscribe by email. Updated remove duplicates feature. New reporting options. Reasons for unsubscribing option added. Enhanced branding footer. Subscriber stats. Enhanced custom redirects. Batch add/removal to unsubscribed list Firefox compatible editor. Send to a friend for auto responders. Web version for auto responders. Subscribe by pop or pipe. Sending filters for autoresponders HTML, Text, or Multi-Format Autoresponders Fetch contents of mailing at time of sending or time of message creation. Branding settings editable from browser. More message personalization options. Sending filters for auto-responders. Send last message when adding new subscriber. New interface (public and admin) Remove duplicates shows results. Forward to friend statistics HTML and Text branding footer options. Subscription notification includes subscriber fields data. Upgrade check for new versions Attachments for auto responders

Approach To Web Software Case Studies

When presenting web software case studies I focus on how an application meets the needs of the client I am investigating. An application exists to fulfill the needs of a client while a case study gives measure to its success in reaching those needs. Solutions are designed with the acknowledgment that its intent is to accommodate the varying set of goals of a broad client base. Case studies make effective marketing material because they draw upon an application’s use in a real world context. Ideally, prospective clients identify with real world situations where the application is used to solve problems that are similar to the ones that they are facing.

Feature tours, screenshots, benefit pages, pre-sale knowledge base articles, and online demos are promotional materials that focus on how feature sets give our applications their dynamic functionality. A client is not interested in regurgitated marketing material when they are viewing case studies. They are interested in qualitative analysis, learning through observation, demonstrating how a solution meets the needs of an organization.

I recently added a few new listings, including ArielHost and VARhosting for ActiveCampaign Help Desk Software , to our case study collection. ArielHost found that our customer service software could be used to manage a diverse range of products and services and in the process they used fewer resources, provided quicker resolution to support needs, and kept their customers satisfied. VARHosting demonstrated how ActiveCampaign Help Desk Software allowed them to rise to increased consumer demands in the face of accelerated growth with professionalism and established protocol.

Click Here to Submit a Case Study!

Email Marketing Software 4.5 RC 1 is now released!

We are excited to announce that ActiveCampaign Email Marketing Software 4.5 Release candidate 1 has been released. We’ve been working hard the past few weeks correcting the bugs in the early Beta releases and polishing off the new version.

Many thanks to all the people on the forum who have taken the time to test the Beta releases and report bugs and other issues. This definitely speeds up our Beta period, and helps us to get a stable version out to everyone that much quicker.

If you haven’t upgraded yet, you should now consider it. There are tons of new features (too many to list here), and just an overall improved interface. If you haven’t yet purchased our online email marketing suite, now would be a great time to do so, since you can just download the new RC version and have all the great new features without having to think about upgrading from the old version later. Click here to order your copy of ActiveCampaign Email Marketing Software

Custom Priorities and Other Help Desk Software Updates

We just released version 2.50.20 of ActiveCampaign Help Desk Software.

We have a couple new features that you may find interesting or useful.

  • Added Custom Priorities settings – Works similar to custom statuses. So now you can setup any number of priorities and even specify an image to be shown on the admin ticket listings page for tickets with that priority.
  • Option to lock down the entire public side of Help Desk Software – forces users to register or login to gain access to any part.
  • Added an open tickets count next to department names when adding a ticket in both admin and public zone. Option in general settings.
  • For each template option (IE: KB, Port Scanner, Troubleshooter, etc..) you can now require the user to be logged in to gain access.
  • Added admin access management per department on add/edit department pages
  • Added an option to redirect users from viewTicket page to Startup when user submits a response.

For more details about this update and the files that were changed visit:

As always – if you have any suggestions of feature requests – just let us know.

Email Marketing Software 4.5 BETA is finally released!

We are excited to finally release the beta version of Email Marketing Software after months of hard work. There are many features and bug fixes that have been resolved from previous versions, and I know many have been anxiously awaiting the release. I just want to touch on a few of the new features and enhancements.

First of all, we rewrote the entire application using PHP and Smarty template engine. This keeps the logic of the program separate from the layout, and really helps to keep things organized. Plus, you can now customize any email templates you’d like, and should you decided to customize an email template design, you will be looking at mostly HTML code, instead of PHP code jumbled up with HTML. Here’s a guide to HTML email design that will help you.

We’ve also replaced the old built-in HTML editor with the popular FCKEditor. FCKEditor works in most browsers, so you can now edit your messages using Firefox or Opera. FCKEditor has tons of cool features, like easy uploading and storing of images and other files within your email templates.

Another great edition is the ability to subscribe by pipe as well as a POP email account. We’ve added pipe scripts for subscribing, unsubscribing and for processing bounced messages. Pipes have one distinct advantage over POP mail. You see, when you forward mail to a PHP script using a pipe, it processes the message automatically instead of having to wait for a cron script to run. This means that your subscribers get their confirmation messages immediately. In today’s world of instant gratification, this is very important…especially on the internet!

We’ve added a lot of new statistics and reports to the messages archive, so you’ll want to click around in that feature once you upgrade. Also added is new statistics and graphs for autoresponders. One nice thing about the new statistics is that you can see the activity for each individual subscriber…just look up the subscriber in the subscriber list and then click View.

Any time you do a complete rewrite of a system there are going to be some issues here and there. Thank you for your patience as we try to make the Beta period as short as possible. Just post any issues you have to the forum, and we’ll take a look and get things corrected ASAP.

We hope you like it!

ActiveCampaign Survey Software 1.4.0 Released

Yesterday marked the completion of the update to our online Survey Software solution, which included some template changes. The new interface for the application has been modified using the currently implemented CSS, and was changed to comply with the standard interfaces of our other products, mainly Help Desk Software and Email Marketing. We have also swapped the icons used in the Create A Survey process for dropdowns to provide an easier and more intuitive way of generating and distributing your surveys.

If you have any suggestions for development within iSalient, please email
We also have a Development Tracking System for any bugs found within the application, along with the iSalient Forum.

If you haven’t taken a look at our downloadable templates, they are available here.