Survey Software Beta Testing Update

With the recent release of our Installer for the Downloadable Edition of ActiveCampaign Survey Software, we have been receiving many extremely good comments from our users. The release is available here for the duration of the Beta Testing Period. We also have our Hosted Survey Software Solution available for free during our Beta Testing Period. You can sign up and try it for free by visiting the Trial Sign-Up Form.

Updates to the Hosted and Downloadable Editions of iSalient include a more streamline interface; as we have taken out the grapics from the top of the applications main interface and have replaced them with faster loading CSS styles. The Respondent Response Reporting screen has been overhauled, and now displays with the custom style that you have used for that particular survey. Users can enjoy a seemless process of taking online surveys, to viewing theirs and others results. Reporting has been revamped with options for three different colors allowing for more graphing customizations, along with Reporting Options that include Header and Footer addition, nine different Display Options, Active and Inactive Status, and Shared settings. The Enterprise Edition, although it is not available for testing yet, also has had some new development with the additon of our integration with Verisign, more subscriber management tools including customer perging options, and faster searching results.

Overall, our Beta period has been going steady, but we are always looking for more feedback, and for more Beta Testers. Its a great way to get a feel for the software before you decide to purchase, and to get any features into the application that you feel that you would use often and that are not included as of yet. Because this is a Beta Period, all of the submissions for features will be considered and the development turnaround for those features will be faster than normal.

We do have a few more steps to take before we will be releasing both the Hosted and the Downloadable Editions of iSalient, but the time for that release is coming up quick. So keep an eye in our Blog, as well as the Survey Software main page for survey software prices.

Have any questions about ActiveCampaign Survey Software?

If you are a current Beta Tester please use the form within the application (near the footer) to comment on your experience with the Hosted Solution. If you would like to be contacted about specific details on the features of the application, you can email me at, or if you would like to be contacted by our Sales Department, you can simply fill out our sales form here.

-Derek Entringer
iSalient Project Manager

Help Desk Software 2.5 Development

Help Desk Software 2.5 development has started. We do not have our internal feature list/changelog for 2.5 available to the public at this time, but any feedback or suggestions for Help Desk Software 2.5 can be posted at the 2.5 development thread in our forum.

Web software case studies

A very interesting thing we’re working on in the marketing department is writing case studies about our exceptionally successful clientele. I recently completed the newest case study, which explains how Backpacker Tours Australia uses ActiveCampaign Email Marketing to target niche markets, resulting in a loyal following of thrill-seekers and leisure-time travelers alike.

A lot of businesses, I come to find out, make their entire living essentially just by using our software (yeah, it’s that good.) Plenty more use our products to augment their existing business, to give them the decisive edge in the areas of marketing and support.

If yours is one of the many businesses that realize a unique benefit from using ActiveCampaign software, consider coming forward and helping us understand how and why our products have become an integral part of your business. What challenges do you face as a business, and how does our software fit in to your overcoming of those obstacles? How does our software assist you in meeting and exceeding your goals, in excelling within your market?

Helping us to author your success story can mean increased recognition of your company’s status and accomplishment, as well as having the ability to influence the direction we take our development strategy. After all, what’s important to our most successful clients is doubly important to us.

So go ahead and take 5 minutes to explain your relationship with Email Marketing, Survey Software, Knowledge Management, or any of our other products. Thanks, and enjoy.

visualEdit Beta… Soon…..

We have visualEdit very close to the initial beta release. We now have some screenshots located on the product info page.

Anyone wishing to subscribe to beta testing can still do so.

Have feedback or any comments? Let us know at

Help Desk Software Update (bug fixes)

We released a minor update to ActiveCampaign Help Desk Software today. It covers the following issues:

> *Update 2.11*
> Fix for satellite desk limitations of KB articles in 10 most recent list

> Fix for certain types of attachments

> Fix for several slash issues and announcements

> Fix for adding tickets for a specific user from the helpdesk software admin interface

> Update to glossary feature to detect whole words only to replace

> Forwarded & Assigned ticket email notifications fix

The latest Help Desk Software version is now 2.11. We do not expect any large updates (in terms of features) until our next planned major update. The next major update is going to involve restructuring of the code, implementing smarty templates throughout, a great number of new features, and enhancing the current features and debugging options.

If you should have any requests for this new version let us know at our forums or in the devtracker. More details regarding this update will be released once development has a strong start.

Webapp Context model

I haven’t done much reading about the “official” [patterns][1], like in the book ["Design Patterns"][2], but I’ve always understood patterns to be a concept more than something set in stone. I think someone once told me that design patterns are descriptions of things you already do, or maybe partially do, when you write software. They’re more descriptive than prescriptive you could say.

Anyway, in a few of the web-based applications I’ve written I’ve used this pattern that I’ve started calling the Context pattern. It’s probably more of a model than a pattern, as it’s comprised of a few components. It’s not quite fully fleshed out yet, but here are the basics of it (in fact I think I’ve heard of a pattern that someone called the delegator pattern, and it’s probably a lot like this, I should look it up):

[1]: “Design Patterns Wikipedia entry”
[2]: “Design Patterns ISBN info from Wikipedia”


Introduction, Body, Conclusion

Good morning, everyone. I’m Dave, and I’ve been working with ActiveCampaign for just about two weeks. I thought a little introduction might be nice, as many of you will have opportunity to interact with me in my capacity as the new Support Tech.

I have background in technology, literature, and psychology—I’m a bit of a generalist. I look forward to working with each of you to help ensure that your experience with ActiveCampaign products is worry-free and delicious.

In addition to addressing all of your needs via the support center and by telephone, I’ll be writing and re-writing the user-manuals that make it so much easier for you to use all the wonderful new features of our email marketing and survey software, and contributing to various marketing materials and campaigns. And, you know, it’s a great big old world; who knows what else I might end up doing?

Using Smarty Templates with the Knowledge Management System

With the lastest version of [Knowledge Management][1] came a huge change in how much flexibility the system gives you to tailor KB to your site’s look and feel. It used to be that the “public” section of KB was a collection of half HTML half PHP pages that were difficult to understand and edit. About the only thing you could do easily was specify a header and footer and change some colors via the master CSS file. Knowledge Management  2.5x now uses the Smarty Template Engine to allow you to completely customize how your KB site looks and how the information is presented.
[1]: “Knowledge Management” Software

Minor update to KB

Today we released a minor update to KB. Version is 2.50.5

Covers a couple small issues such as the “sub category” header always being displayed when there is no sub category and some fixes for the Knowledge Management software admin startup page along with the KB export to pdf feature.

Introducing ActiveCampaign Survey Software

ActiveCampaign Survey Software has been in development for the last six months or so, and is going to be released for Beta testing near the end of August. I’m personally excited about this online survey solution, as all of the features that have been included are some of the most robust available within this market today. We will be offering both a downloadable version that you can run on your own web server, as well as a hosted version that will be competitive with survey monkey.