Our Help Desk software allows you to create custom-filtered ticket list pages based on conditions, called “Views.”
Help Desk includes a few default, commonly-used Views to get you started:
- Open Tickets
- My Tickets
- Closed Tickets
- Spam Tickets
Setting Up Views
There are a number of conditions you can use to filter on:
You can also specify what columns to show, and other options:
Once your View is created, you can access it from the main menu, or sidebar:
Example Custom Views
Here are some examples of custom Views:
Ticket submitted to specific department
“Not Viewed in over 3 hours”
Custom field “URL” starts with “http://mysite.com“
As you can see, the possibilities are quite limitless.
There is also an RSS feed, and export feature for each View:
Views should provide you the ability to truly take control of your Help Desk data and help manage your service better.
{ 2 comments… read them below or add one }
May I ask how we can put the date in European format ? (DD/MM/YYYY)
Perhaps it would be useful to create a text field as oppose to a ‘text’ field no ?
You can change the date format by going to Administration > General Settings > Localization