We just released TrioLive version 1.58.  This update includes an updated interface and a number of adjustments and bug fixes.    Some of the changes include:

• Top 10 Entry/Exit graphs now have improved algorithms.
• The search engine report no longer reports blank search engines.
• Custom fields in TrioLive are now managed by our modern custom field system used in 1-2-All, SupportTrio, VisualEdit and SwiftTraction.
• Chat usernames are now cached in a visitor’s traffic session, which should defeat the problem where what’s reported on the traffic list as a visitor’s last-used chat name is inaccurate.
• Update geolocation data
• We now cache the referrer in the traffic session table.
• Removed an option to define HIDDEN custom field as required
• Now passing more variables to Forgot Password emails

Here are some screenshots of the new version:

One of the recent changes we made with TrioLive’s desktop client in v1.18 is very subtle, but I really appreciate it. In the latest version, we added a small (very small!) bit of code that makes the window and its taskbar slot flash when a new message comes in.

We never had it before. It’s pretty common in an instant-messaging application, which TrioLive really isn’t, but it does happen that TrioLive is in the background at times while you’re off looking at something else; reading email, or news, or whatever else. And now when you have a message pop into one of your chat sessions, you’ll know.

Next time you visit the download page you should notice a new type of download available. Upgrade Patches. Now you can generate your own special download that is tailored for upgrading your install.

With the new upgrade patch options you can choose what version you are upgrading from and what type of encoding (zend or ioncube) you use. After making those selections simply click download! The resulting download will only include files that were changed and need to be uploaded.

This should make the process of upgrading much easier for many of our clients. There is no need to scan a changed file list or upload the whole distribution.

Please let us know if you have any comments or questions regarding this!

TrioLive 1.57 is shaking hands and making its case to the nation for why its the best chat solution for everyone. Featuring an elegant new login page that’s redesigned to be more compact, this live chat solution is attracting old and new users alike. Its now available and its a significant update so existing users may wish to consider upgrading in order to take advantage of all the new features. We’ve added a new reports page which allows you to search through pre- and post-chat questions and their answers. Now you can ask pre-chat questions even on invitation or auto-invite. That’s because you can now generate integration code which will send visitors to the chat selection screen. There are also a number of improvements including a fix that will reduce the risks of a timeout.

New Users: Order / Existing Users: Download

Here are a couple of new auto-invite graphics that you can now use with TrioLive. You can view all of our graphics available on our graphics page. If you have any suggestions or comments let us know!

Download This Auto Invite

Download This Auto Invite

Today we introduced our new pricing options for TrioLive Hosted. In the past our pricing has been a monthly per user cost. While this did work for many clients, we noticed that it was causing a great amount of confusion for many users as well. After analzying the situation for quite some time we are adjusting our pricing to be plan based pricing rather than per user pricing. Here are the availalbe plans:

• $19.95/mth (2 Operators)
• $49.95/mth (5 Operators)
• $139.95/mth (15 Operators)
• Contact us for more than 15 operators.

Current clients will not be affected by this change. We have adjusted all current clients to the 15 Operators plan or above when needed. Thus all current clients will have at the minimum, 15 operators available at the same price they were paying last month.

We hope this change will help clear some of the confusion with our old pricing options. If you have any questions or feedback please contact us.

We just released the latest version of TrioLive and TrioLive Desktop.

This new version of TrioLive has been in testing for some time and has shown a significant increase in speed and reduction in used resources on the server. Both the web and desktop clients have been updated with these speed and resource changes.

Download the updates and start chatting faster today!

TrioLive Hosted has been updated to support SSL.  Now you can login or use integration code with http:// or https://.  This is very important when you wish to have integration code on a https page.

If you have any questions about this or how to use https integration with your TrioLive hosted account just let us know!

We are testing out a new and rather clean looking auto-invite style for TrioLive. Previously we were using the default style in TrioLive (the blue window)

You can download this style here if you wish to use it with your TrioLive install or your TrioLive Hosted Service.

With the release today of TrioLive 1.55.0, we have for the first time increased the required minimum version of MySQL from the old standard, 3.23.x. Those versions of MySQL are what many people first used for a database with their web software, and for quite some time, never upgraded from despite the changes and additions made by the developers of MySQL. But, for some time, MySQL 3.23 (and 4.0) have been deprecated by their developers in order to focus on later versions, and most webhosts have upgraded their databases to later versions as well.

The new minimum MySQL version we require with TrioLive is 4.1.x. This choice gave us quite a few new features to turn to when readying this new version of the software. For example, we have changed the structures of the majority of our tables from MyISAM to InnoDB.

InnoDB tables support row-level locking, which allows for faster table access when many people are accessing a table for read and write operations, as opposed to MyISAM’s locks which lock the entire table. InnoDB is also much more reliable than MyISAM, able to survive a crash without fear of data corruption. Many other users of MySQL have switched to InnoDB, including Livejournal, with great success. Thus far, we have experienced performance gains across the board with our usage of InnoDB — in some cases more than others — but so far no slowdowns or other performance hits. InnoDB can result in larger table sizes than MyISAM, relative to the original size of a table; in TrioLive’s case, this hasn’t proved to be much, and the performance gains should easily outweigh this tradeoff.

We have also begun using subqueries, which is an excellent feature of MySQL 4.1, that should help to further optimize query performance. We’re excited by the potential that this change has not only for TrioLive but for other products of ours as well.

Many other bug fixes were made for the 1.55.0 release of TrioLive, which you can view here.