Live Chat Live Typing Preview

From the start of Live Chat we have always had the typing indicators. They alerted the public user when the operator is typing and vice-versa. Great feature and similar to Help Desk responding indicators but we always thought we could expand upon this.

With the release of Live Chat 1.02 we have included a new feature. A live typing preview.

Live typing preview works like this:

1) visitor starts typing a message

2) operator sees the typing indicator stating that the visitor is typing

3) at the same time a dragable typing preview appears and updates in real time with the visitors contents of their text box

So why is this good? You can start to answer your visitors questions even before they click send/submit. Not only will this increase your productivity – but it will also increase your visitors satisfaction with your response times and allow you to take on more chats.

We have a number of exciting new features planned for future updates in the near future. Stay tuned for updates…

Should you have any feedback or ideas – let us know at

Advanced Reporting in ActiveCampaign Survey Software

Once you have created a survey, and have either deployed it via email, or setup the survey to be taken from your website, it’s then time to enjoy the reporting features that the application has to offer. This applies to both the downloadable Survey Software package and our hosted survey service.

By browsing to the Reports->Create Report section of Survey Software , you are first prompted with several options for creating your own custom reports. Here you specify the Report name, and the Survey that you would like to include within that Report. You can also Copy Settings from any report already in the system, saving time in the setup of Report Options such as Header and Footer displays.

Within the Reports we can take our collected survey responses and display them in tabular format, Flash Graphs, and email them to other interested parties.

Tabular formatting of the responses is the default view when you open your newly created report. This view gives you detailed information on how many responses are attempted, as well as non-attempted allowing for a broad overview on a questions popularity with your audience. Here you can also find the percentages of answers based on your question types, also giving a general overview on the responses that your attempted answers generated.

There are 3 different types of Flash Graphs that you can use to view your report data. These types can be switched by changing the Graph Style Type dropdown at the top of your page. Switching the type of graphs that are used to display your question response data is as easy as using the graph button menu. When these options are used, your report is automatically updated to reflect the new Report Style and the data associated with your question.

Report Options allow even further customization of your Reports. Here you can setup exactly how you want your report to look by adding custom header and footer graphics and HTML, as well as specify exactly what information you want to make public, and what you want to keep private.

Once you have your Report setup exactly as you would like, you can send that report to your business colleagues for them to analyze. This is accomplished by using the Share Report button on the main Reports page. Your shared reports can have customized email content inserted at the time of sending.

The Advanced Reporting in Survey Software doesn’t end only in the Reports section of the application. There is also the entire Analyze Responses section available from the Survey List Dropdown menus. Here you can download CSV files containing either all of your respondents information, or download each individuals responses separately.

With all of the options that are available you can be sure that Survey Software can provide you with the facts needed when analyzing and reporting any of your survey types.

Minor updates to Email Marketing, Survey Software, Knowledge Management, and Help Desk Software.

In the last couple days we have released minor updates to 4 of our products. Here is a summary of what we changed just recently.

  • Email Marketing 4.51.6
    • Fixed redirection problem for users with only one list
    • Fixed empty Sender header problem
    • Fixed fetch@send bug in autoresponders
    • Fixed full path issue in auto_remind cron file
    • Fixed template JS bug for test email if not mime
    • Now parses links only if option is turned on
    • Now fetches reply-to field properly
    • Added fetch personalized to INSTANT responders too
  • Survey Software 1.4.12
    • specific required fields update
    • add item page updates
    • invitation updates
    • css updates
    • php short tags removed
    • library/survey add/update item pages updated
  • Knowledge Management 2.60.24
    • Moved trial check to avoid header() problems
    • Public Search page completely rewriten
    • Implemented public users, separately from admins
    • Fixed Settings/User page bugs
    • Public users are no longer members of Global Authentication System
    • pdf.php is from now on unencoded
    • Fixed installer bug for removing existing tables
    • Added support for Demo Mode
    • Fixed a major bug in function.php that occures on public side when article has no links in it
    • fixed include problems
    • Added new language strings
  • Help Desk 2.60.4
    • Integrated new Knowledge Management system
    • Fixed expiration date on announcements (to allow indefinite ones)
    • Chart fix for HTTPS via IE issue
    • Fixed subject escaping problem in public viewTicket
    • Added more vars to use in public account_confirm.tpl.txt (username, name, email)
    • New language strings

As alwyas – we are continually seeking feedback on our products and services. Should you have any questions, comments, or concerns let us know at

Live Chat Released

ActiveCampaign Live Chat Software ( a powerful web based live help solution that offers real-time messaging for sales, support, or internal communication ) was released as 1.0 Stable recently. There are a number of great features included with the initial release of Live Chat. To glance through all of the available options I would suggest to go through our tour of live chat features.

We have had a positive response to Live Chat and the Help Desk/Live Chat integration. Plans are already underway to increase the integration between the two products and extend Live Chat further.

Pricing for Live Chat has been discounted for a limited time as part of the introduction of TrioLive. Order now to receive the special pricing.

Help Desk 2.60.2 Released!

A new version of Help Desk has been released!

We have changed quite a lot in this version. We have changed the Ticket Rating System, so Reports page should now show more accurate results. Also, Reports page does not use JPGraph for generating graphs anymore, so there is no need to have GD support in PHP on your server anymore. From now on, Help Desk will generate it’s graphs in Flash. They look better and they don’t need anything extra, since every browser has support for Flash files.

We have also fixed a problem with merging tickets. Until now, your post submission dates were reset to the date of merging when the ticket was merged. That won’t happen again.

We have added a link for “Tickets” on the Non-Admin Users page, so from now on admin will be able to see all user’s tickets from that page too. View Ticket page got back its “Calendar/To-Do Entries associated with this ticket” section which was missing even if there were some associated entries. Calendar is also more usable since we have fixed some minor bugs, mostly in templates.

A list of changed files can be found in our Support Forum.

Enjoy using the new Help Desk Software and let us know if you experience any kind of difficulties in using this product.

Live Chat 1.0 Beta 1 Released

Our first beta release of our new Live Chat Software application has been released. Incidentally, it is also the first release of anything that I have worked on at ActiveCampaign; I couldn’t say much before now because — well — it wasn’t ready yet!

The exciting thing about Live Chat is not only that it’s new, but it’s new for us. We have used some AJAX in Help Desk and Email Marketing, but Live Chat represents what is truly an “AJAX” application: everything about it is dynamic; everything about it is immediate.

I’m proud that so many good features went into the first release of the program. Not only chatting, but flash-based reporting, custom fields, chat session rating, chat invitations — they’re all there. The future looks bright as well: extending the integration possibilities between Live Chat and Help Desk is just one of the things we’re working on.

For those interested in taking a test drive with it, you can download the first beta of TrioLive here. Let us know what you think!

Knowledge Management 2.60.22

We have just released a new version of ActiveCampaign Knowledge Management!

We have added a couple of very important bug fixes.

And after a longer period of time, we have added a new feature called “Index”.

Feature works like this:
Now you can add words into “Index” feature the same way you are adding Terms to Glossary Terms. The difference is that words in Index do not have descriptions and headers (titles). They are used to search for all occurences of that word in your KB. Usefull option!

We have also added a support for using double quotes in category names. Actualy, we have fixed a couple of areas that prevented that from working all the time. Might come in handy… ;-)

If you are upgrading from version 2.60.21, you will have to reupload the following files:

  • admin/KBAdminContext.class.php
  • admin/KBAdminContextSwitch.class.php
  • admin/KBAdminIndexesEditContext.class.php
  • admin/KBAdminIndexesManageContext.class.php
  • admin/KBAdminUserManagerContext.class.php
  • admin/main.php
  • admin/sql/install_2.60.sql
  • admin/sql/install_database.php
  • admin/sql/update_database.php
  • admin/sql/upgrade_2_60_22.sql
  • admin/templates/indexes_edit.tpl.htm
  • admin/templates/indexes_manage.tpl.htm
  • admin/templates/main.tpl.htm
  • admin/templates/nav_top.tpl.htm
  • admin/templates/terms_edit.tpl.htm
  • admin/templates/user_manager.tpl.htm
  • docs/changelog.txt
  • includes/ActiveRecordClasses.php
  • includes/KBIndexContext.class.php
  • includes/KBInflector.class.php
  • includes/KBPublicContextSwitch.class.php
  • includes/demoFramelessNodes.js.php
  • includes/extlib/activerecord/ActiveRecord.class.php
  • includes/function.php
  • includes/smarty_plugins/function.printstars.php
  • index.php
  • templates/Default/contact.htm
  • templates/Default/index.htm
  • templates/Default/indexwords.htm
  • templates/Directory/contact.htm
  • templates/Directory/index.htm
  • templates/Directory/indexwords.htm
  • templates/Simple/contact.htm
  • templates/Simple/indexwords.htm
  • templates/lang.English.txt

Don’t forget to run updater after upload, we have modified the database too! :-)

Knowledge Management 2.60.21 Released

A new (stand-alone) version of Knowledge Management has been released. The highlights are fixes for category administration bugs (deleting and moving them), as well as a bug in counting licensed users. A few display bugs were fixed. There were no changes made to the database — however, if you have 2.60.20, it’s worth upgrading to the latest version.

Help Desk Software 2.6 – Live Typing Indicator & More…

With the release of ActiveCampaign Help Desk Software 2.6 you will see a number of new changes (and additions) to the script.

Starting with 2.6 we have begun to implement a number of “ajax” enabled features. Such features as spell check, viewing indicator, live typing indicator, auto-refreshing of the queue lists etc… enhance the usability of Help Desk Software.

  • Spell check – We have implemented our LGPL project (ActiveSpell) into Help Desk Software. When turned on it allows for spell checking in the admin and public ticket post areas.
  • Live viewing indicator – From the early beginning of Help Desk Software we have had a viewing indicator. This allows you to see who is viewing the ticket and to avoid working on the same ticket with another admin/operator. With 2.6 we take this one step further. What used to be static (on page load) is now live. So you will be able to see who is entering/exiting the ticket along with who is currently viewing the ticket.
  • Live typing indicator – A brand new feature of 2.6 is our live typing indicator. We took the live viewing indicator one step further and now it will alert you when another admin/operator is typing on the ticket you are currently viewing. This ensures that two admins/operators will not reply to the same ticket.
  • Auto-refreshing of the queue – The main startup page of the customer service software is a common screen for all admins/operators using Help Desk. Prior to 2.6 this page would refresh according to the refresh time set in the “my settings” area. While sufficient for most needs – this also posed certain problems. Starting with 2.6 you will no longer notice a refresh of the page. And when tickets are added or removed from the list you will not lose any checkbox settings in the process.
  • Other changes – 2.6 has a number of smaller changes. Including an updated public/admin interface, improved searching, and more.

Existing clients can download 2.6 through our support center. If you are a new user – you can order or request a 30 day trial.

Email Marketing 4.5 Final Release is now available

We have now released the final version of ActiveCampaign Email Marketing Software 4.5. If you have been waiting until the beta period is over to upgrade, now would be the perfect time to take advantage of the new features.

Click here to order your copy of ActiveCampaign Email Marketing Software

Here is a list of highlighted features for this new version:

Restructured code. Central authentication system. New language file format. New email template system using Smarty. Enhanced forward to friend When subscribing to multiple lists only receiving one opt-in verification email. View and click through stats for autoresponders List clone now clones all settings / fields. New import process. Per list bounced management Unlimited options for sending filters. Improved subscribe by email. Updated remove duplicates feature. New reporting options. Reasons for unsubscribing option added. Enhanced branding footer. Subscriber stats. Enhanced custom redirects. Batch add/removal to unsubscribed list Firefox compatible editor. Send to a friend for auto responders. Web version for auto responders. Subscribe by pop or pipe. Sending filters for autoresponders HTML, Text, or Multi-Format Autoresponders Fetch contents of mailing at time of sending or time of message creation. Branding settings editable from browser. More message personalization options. Sending filters for auto-responders. Send last message when adding new subscriber. New interface (public and admin) Remove duplicates shows results. Forward to friend statistics HTML and Text branding footer options. Subscription notification includes subscriber fields data. Upgrade check for new versions Attachments for auto responders