Online Survey Service Provider License

We have recently released a new license option for ActiveCampaign Survey Software; the Application Service Provider License.

With this new license option you are able to create sales plans, add clients, manage your clients, and more. This allows you to resell ActiveCampaign Survey Software from a local copy utilizing the sales and management features currently used for our hosted online survey solution.

The license cost for this type of license is a yearly fee starting at only $1,250/yr with plenty of room for profit.

Should you have any questions – just let us know at sales@activecampaign.com!

Help Desk Software 2.50 Released

ActiveCampaign Help Desk Software 2.5 has officially been released. We have had several very successful beta testing months and the stability of 2.5 is apparent.

There were a lot of changes with version 2.5 of our popular customer service software. The rewrite was a complete rewrite of the entire code base. Developed for stability and to make it easier and faster for deploying new features in the future. A big change is the conversion of all pages to use smarty templates. Now every pages design and html structure is editable. You can add, modify, or remove what you like. You can even add and manipulate php code using the smarty {php} {/php} opening and closing php tags. In addition to smarty templates 2.5 utilizes several recent ActiveCampaign changes; our new language file format and the central authentication system. The new language file format enables you to see what would be printed by default while looking at the templates and provides automated language file creation. The central authentication system allows you to share users between products. This is currently offered in Knowledge Management, Email Marketing, and Help Desk.

Aside from the reconstruction we had a slew of new features added. Such as custom statuses, email actions, break line detection, enhanced search, spell check, numerous utilities and many more. You can view the full list of What’s New In 2.5 at:

  • http://www.activecampaign.com/supporttrio/whats_new.php

While version 2.5 was a large update – we are not done with Help Desk Software development. Our development is an on-going process based on client feedback. So if you have any comments or suggestions, let us know with one of the following:

  • feedback@activecampaign.com general feedback
  • Development / Bug Tracker feature requests and bugs
  • Forum feature requests, bugs, tips

Help Desk Software 2.5 RC 1

ActiveCampaign Help Desk Software 2.5 has entered the release candidate stage.

Help Desk Software 2.5 is a large update to the already popular customer service software. ActiveCampaign Help Desk Software is still the powerful ticketing/email management/knowledge management tool, but we have now extended those features even further.

With such options including:

    – New search page.
    – Custom Statuses Now Available.
    – Smarty templates
    – All public and admin pages changed to smarty templates. Email templates (where they are not in the database) are also in template files now.
    – Ability to create custom fields for user registration.
    – Multi-Level Departments with Department Nesting
    – Image verification on registration page. (Requires GDLIB)
    – Spell check for public and admin option. (Requires ASPELL / For Ticket Posts)
    – New report options
    – Full Knowledge Management Software integration. (more…)

    Email Marketing Software Rewrite Begins

    Hello, Kent here. I am the newest member of the ActiveCampaign development team, and I am excited to be on board. I recently moved to Chicago, and I am having fun trying to navigate my way around the L trains and such. Chicago really is a great city!

    I just recently started converting the Email Marketing software codebase into a newer format that uses Smarty Templates (I’m a big fan), and a more modular structure. The framework for the new version will be just like the Help Desk Software. This will make the code easier to maintain and to add new features. You may notice a slight change in the overall layout and menus, but the features will work just the same. We’ll also be adding some new features, but more on those later.

    Survey Software Released with New Features

    As of November 16, 2005 ActiveCampaign Survey Software “hit the shelves” with both Hosted and Owned online survey software. “What is the difference exactly?”, you may be thinking. The largest difference between the two available copies of the Survey Software are the options you have for using the Application along with an array of choices for purchasing. Our hosted solution will allow you to “pay-as-you-go” with monthly subscriptions, while our Owned Licenses are a one time fee that allows you to download and use the application on your own server. The Monthly/Hosted Plans include support for as long as you subscribe to the service, and the Owned Licenses include 6 months of support, and after the initial 6 months ends, the option to renew.

    Please take a look at our Order Now page or Survey Software for the latest in the prices. We also have the Feature Tour, Benefits page, and many Screenshots available.

    Two new question types have also been added to the Survey Creation process. Form sliders, either graphical or not, can be inserted into your surveys giving your users a faster, more enjoyable way to fill out your online form. Be sure to sign up for the Trial to see the sliders in action. All of the features that you will have available to you in the trial will also be available in the Hosted, and Owned copies of the Application.

    If you have any sales questions or any comments, be sure to Contact us.

    Survey Software Beta Testing Update

    With the recent release of our Installer for the Downloadable Edition of ActiveCampaign Survey Software, we have been receiving many extremely good comments from our users. The release is available here for the duration of the Beta Testing Period. We also have our Hosted Survey Software Solution available for free during our Beta Testing Period. You can sign up and try it for free by visiting the Trial Sign-Up Form.

    Updates to the Hosted and Downloadable Editions of iSalient include a more streamline interface; as we have taken out the grapics from the top of the applications main interface and have replaced them with faster loading CSS styles. The Respondent Response Reporting screen has been overhauled, and now displays with the custom style that you have used for that particular survey. Users can enjoy a seemless process of taking online surveys, to viewing theirs and others results. Reporting has been revamped with options for three different colors allowing for more graphing customizations, along with Reporting Options that include Header and Footer addition, nine different Display Options, Active and Inactive Status, and Shared settings. The Enterprise Edition, although it is not available for testing yet, also has had some new development with the additon of our integration with Verisign, more subscriber management tools including customer perging options, and faster searching results.

    Overall, our Beta period has been going steady, but we are always looking for more feedback, and for more Beta Testers. Its a great way to get a feel for the software before you decide to purchase, and to get any features into the application that you feel that you would use often and that are not included as of yet. Because this is a Beta Period, all of the submissions for features will be considered and the development turnaround for those features will be faster than normal.

    We do have a few more steps to take before we will be releasing both the Hosted and the Downloadable Editions of iSalient, but the time for that release is coming up quick. So keep an eye in our Blog, as well as the Survey Software main page for survey software prices.

    Have any questions about ActiveCampaign Survey Software?

    If you are a current Beta Tester please use the form within the application (near the footer) to comment on your experience with the Hosted Solution. If you would like to be contacted about specific details on the features of the application, you can email me at derek@activecampaign.com, or if you would like to be contacted by our Sales Department, you can simply fill out our sales form here.

    -Derek Entringer
    iSalient Project Manager

    Help Desk Software 2.5 Development

    Help Desk Software 2.5 development has started. We do not have our internal feature list/changelog for 2.5 available to the public at this time, but any feedback or suggestions for Help Desk Software 2.5 can be posted at the 2.5 development thread in our forum.

    Help Desk Software Update (bug fixes)

    We released a minor update to ActiveCampaign Help Desk Software today. It covers the following issues:

    > *Update 2.11*
    > Fix for satellite desk limitations of KB articles in 10 most recent list

    > Fix for certain types of attachments

    > Fix for several slash issues and announcements

    > Fix for adding tickets for a specific user from the helpdesk software admin interface

    > Update to glossary feature to detect whole words only to replace

    > Forwarded & Assigned ticket email notifications fix

    The latest Help Desk Software version is now 2.11. We do not expect any large updates (in terms of features) until our next planned major update. The next major update is going to involve restructuring of the code, implementing smarty templates throughout, a great number of new features, and enhancing the current features and debugging options.

    If you should have any requests for this new version let us know at our forums or in the devtracker. More details regarding this update will be released once development has a strong start.

    Minor update to KB

    Today we released a minor update to KB. Version is 2.50.5

    Covers a couple small issues such as the “sub category” header always being displayed when there is no sub category and some fixes for the Knowledge Management software admin startup page along with the KB export to pdf feature.