Knowledge Management 2.60.21 Released

A new (stand-alone) version of Knowledge Management has been released. The highlights are fixes for category administration bugs (deleting and moving them), as well as a bug in counting licensed users. A few display bugs were fixed. There were no changes made to the database — however, if you have 2.60.20, it’s worth upgrading to the latest version.

Help Desk Software 2.6 – Live Typing Indicator & More…

With the release of ActiveCampaign Help Desk Software 2.6 you will see a number of new changes (and additions) to the script.

Starting with 2.6 we have begun to implement a number of “ajax” enabled features. Such features as spell check, viewing indicator, live typing indicator, auto-refreshing of the queue lists etc… enhance the usability of Help Desk Software.

  • Spell check – We have implemented our LGPL project (ActiveSpell) into Help Desk Software. When turned on it allows for spell checking in the admin and public ticket post areas.
  • Live viewing indicator – From the early beginning of Help Desk Software we have had a viewing indicator. This allows you to see who is viewing the ticket and to avoid working on the same ticket with another admin/operator. With 2.6 we take this one step further. What used to be static (on page load) is now live. So you will be able to see who is entering/exiting the ticket along with who is currently viewing the ticket.
  • Live typing indicator – A brand new feature of 2.6 is our live typing indicator. We took the live viewing indicator one step further and now it will alert you when another admin/operator is typing on the ticket you are currently viewing. This ensures that two admins/operators will not reply to the same ticket.
  • Auto-refreshing of the queue – The main startup page of the customer service software is a common screen for all admins/operators using Help Desk. Prior to 2.6 this page would refresh according to the refresh time set in the “my settings” area. While sufficient for most needs – this also posed certain problems. Starting with 2.6 you will no longer notice a refresh of the page. And when tickets are added or removed from the list you will not lose any checkbox settings in the process.
  • Other changes – 2.6 has a number of smaller changes. Including an updated public/admin interface, improved searching, and more.

Existing clients can download 2.6 through our support center. If you are a new user – you can order or request a 30 day trial.

Email Marketing 4.5 Final Release is now available

We have now released the final version of ActiveCampaign Email Marketing Software 4.5. If you have been waiting until the beta period is over to upgrade, now would be the perfect time to take advantage of the new features.

Click here to order your copy of ActiveCampaign Email Marketing Software

Here is a list of highlighted features for this new version:

Restructured code. Central authentication system. New language file format. New email template system using Smarty. Enhanced forward to friend When subscribing to multiple lists only receiving one opt-in verification email. View and click through stats for autoresponders List clone now clones all settings / fields. New import process. Per list bounced management Unlimited options for sending filters. Improved subscribe by email. Updated remove duplicates feature. New reporting options. Reasons for unsubscribing option added. Enhanced branding footer. Subscriber stats. Enhanced custom redirects. Batch add/removal to unsubscribed list Firefox compatible editor. Send to a friend for auto responders. Web version for auto responders. Subscribe by pop or pipe. Sending filters for autoresponders HTML, Text, or Multi-Format Autoresponders Fetch contents of mailing at time of sending or time of message creation. Branding settings editable from browser. More message personalization options. Sending filters for auto-responders. Send last message when adding new subscriber. New interface (public and admin) Remove duplicates shows results. Forward to friend statistics HTML and Text branding footer options. Subscription notification includes subscriber fields data. Upgrade check for new versions Attachments for auto responders

Custom Priorities and Other Help Desk Software Updates

We just released version 2.50.20 of ActiveCampaign Help Desk Software.

We have a couple new features that you may find interesting or useful.

  • Added Custom Priorities settings – Works similar to custom statuses. So now you can setup any number of priorities and even specify an image to be shown on the admin ticket listings page for tickets with that priority.
  • Option to lock down the entire public side of Help Desk Software – forces users to register or login to gain access to any part.
  • Added an open tickets count next to department names when adding a ticket in both admin and public zone. Option in general settings.
  • For each template option (IE: KB, Port Scanner, Troubleshooter, etc..) you can now require the user to be logged in to gain access.
  • Added admin access management per department on add/edit department pages
  • Added an option to redirect users from viewTicket page to Startup when user submits a response.

For more details about this update and the files that were changed visit:
http://www.activecampaign.com/support/forum/showthread.php?t=1857

As always – if you have any suggestions of feature requests – just let us know.

Email Marketing Software 4.5 BETA is finally released!

We are excited to finally release the beta version of Email Marketing Software after months of hard work. There are many features and bug fixes that have been resolved from previous versions, and I know many have been anxiously awaiting the release. I just want to touch on a few of the new features and enhancements.

First of all, we rewrote the entire application using PHP and Smarty template engine. This keeps the logic of the program separate from the layout, and really helps to keep things organized. Plus, you can now customize any email templates you’d like, and should you decided to customize an email template design, you will be looking at mostly HTML code, instead of PHP code jumbled up with HTML. Here’s a guide to HTML email design that will help you.

We’ve also replaced the old built-in HTML editor with the popular FCKEditor. FCKEditor works in most browsers, so you can now edit your messages using Firefox or Opera. FCKEditor has tons of cool features, like easy uploading and storing of images and other files within your email templates.

Another great edition is the ability to subscribe by pipe as well as a POP email account. We’ve added pipe scripts for subscribing, unsubscribing and for processing bounced messages. Pipes have one distinct advantage over POP mail. You see, when you forward mail to a PHP script using a pipe, it processes the message automatically instead of having to wait for a cron script to run. This means that your subscribers get their confirmation messages immediately. In today’s world of instant gratification, this is very important…especially on the internet!

We’ve added a lot of new statistics and reports to the messages archive, so you’ll want to click around in that feature once you upgrade. Also added is new statistics and graphs for autoresponders. One nice thing about the new statistics is that you can see the activity for each individual subscriber…just look up the subscriber in the subscriber list and then click View.

Any time you do a complete rewrite of a system there are going to be some issues here and there. Thank you for your patience as we try to make the Beta period as short as possible. Just post any issues you have to the forum, and we’ll take a look and get things corrected ASAP.

We hope you like it!

ActiveCampaign Survey Software 1.4.0 Released

Yesterday marked the completion of the update to our online Survey Software solution, which included some template changes. The new interface for the application has been modified using the currently implemented CSS, and was changed to comply with the standard interfaces of our other products, mainly Help Desk Software and Email Marketing. We have also swapped the icons used in the Create A Survey process for dropdowns to provide an easier and more intuitive way of generating and distributing your surveys.

If you have any suggestions for development within iSalient, please email feedback@activecampaign.com
We also have a Development Tracking System for any bugs found within the application, along with the iSalient Forum.

If you haven’t taken a look at our downloadable templates, they are available here.

Online Survey Service Provider License

We have recently released a new license option for ActiveCampaign Survey Software; the Application Service Provider License.

With this new license option you are able to create sales plans, add clients, manage your clients, and more. This allows you to resell ActiveCampaign Survey Software from a local copy utilizing the sales and management features currently used for our hosted online survey solution.

The license cost for this type of license is a yearly fee starting at only $1,250/yr with plenty of room for profit.

Should you have any questions – just let us know at sales@activecampaign.com!

Help Desk Software 2.50 Released

ActiveCampaign Help Desk Software 2.5 has officially been released. We have had several very successful beta testing months and the stability of 2.5 is apparent.

There were a lot of changes with version 2.5 of our popular customer service software. The rewrite was a complete rewrite of the entire code base. Developed for stability and to make it easier and faster for deploying new features in the future. A big change is the conversion of all pages to use smarty templates. Now every pages design and html structure is editable. You can add, modify, or remove what you like. You can even add and manipulate php code using the smarty {php} {/php} opening and closing php tags. In addition to smarty templates 2.5 utilizes several recent ActiveCampaign changes; our new language file format and the central authentication system. The new language file format enables you to see what would be printed by default while looking at the templates and provides automated language file creation. The central authentication system allows you to share users between products. This is currently offered in Knowledge Management, Email Marketing, and Help Desk.

Aside from the reconstruction we had a slew of new features added. Such as custom statuses, email actions, break line detection, enhanced search, spell check, numerous utilities and many more. You can view the full list of What’s New In 2.5 at:

  • http://www.activecampaign.com/supporttrio/whats_new.php

While version 2.5 was a large update – we are not done with Help Desk Software development. Our development is an on-going process based on client feedback. So if you have any comments or suggestions, let us know with one of the following:

  • feedback@activecampaign.com general feedback
  • Development / Bug Tracker feature requests and bugs
  • Forum feature requests, bugs, tips

Help Desk Software 2.5 RC 1

ActiveCampaign Help Desk Software 2.5 has entered the release candidate stage.

Help Desk Software 2.5 is a large update to the already popular customer service software. ActiveCampaign Help Desk Software is still the powerful ticketing/email management/knowledge management tool, but we have now extended those features even further.

With such options including:

    – New search page.
    – Custom Statuses Now Available.
    – Smarty templates
    – All public and admin pages changed to smarty templates. Email templates (where they are not in the database) are also in template files now.
    – Ability to create custom fields for user registration.
    – Multi-Level Departments with Department Nesting
    – Image verification on registration page. (Requires GDLIB)
    – Spell check for public and admin option. (Requires ASPELL / For Ticket Posts)
    – New report options
    – Full Knowledge Management Software integration. (more…)

    Email Marketing Software Rewrite Begins

    Hello, Kent here. I am the newest member of the ActiveCampaign development team, and I am excited to be on board. I recently moved to Chicago, and I am having fun trying to navigate my way around the L trains and such. Chicago really is a great city!

    I just recently started converting the Email Marketing software codebase into a newer format that uses Smarty Templates (I’m a big fan), and a more modular structure. The framework for the new version will be just like the Help Desk Software. This will make the code easier to maintain and to add new features. You may notice a slight change in the overall layout and menus, but the features will work just the same. We’ll also be adding some new features, but more on those later.