Custom Priorities and Other Help Desk Software Updates

We just released version 2.50.20 of ActiveCampaign Help Desk Software.

We have a couple new features that you may find interesting or useful.

  • Added Custom Priorities settings – Works similar to custom statuses. So now you can setup any number of priorities and even specify an image to be shown on the admin ticket listings page for tickets with that priority.
  • Option to lock down the entire public side of Help Desk Software – forces users to register or login to gain access to any part.
  • Added an open tickets count next to department names when adding a ticket in both admin and public zone. Option in general settings.
  • For each template option (IE: KB, Port Scanner, Troubleshooter, etc..) you can now require the user to be logged in to gain access.
  • Added admin access management per department on add/edit department pages
  • Added an option to redirect users from viewTicket page to Startup when user submits a response.

For more details about this update and the files that were changed visit:
http://www.activecampaign.com/support/forum/showthread.php?t=1857

As always – if you have any suggestions of feature requests – just let us know.

Email Marketing Software 4.5 BETA is finally released!

We are excited to finally release the beta version of Email Marketing Software after months of hard work. There are many features and bug fixes that have been resolved from previous versions, and I know many have been anxiously awaiting the release. I just want to touch on a few of the new features and enhancements.

First of all, we rewrote the entire application using PHP and Smarty template engine. This keeps the logic of the program separate from the layout, and really helps to keep things organized. Plus, you can now customize any email templates you’d like, and should you decided to customize an email template design, you will be looking at mostly HTML code, instead of PHP code jumbled up with HTML. Here’s a guide to HTML email design that will help you.

We’ve also replaced the old built-in HTML editor with the popular FCKEditor. FCKEditor works in most browsers, so you can now edit your messages using Firefox or Opera. FCKEditor has tons of cool features, like easy uploading and storing of images and other files within your email templates.

Another great edition is the ability to subscribe by pipe as well as a POP email account. We’ve added pipe scripts for subscribing, unsubscribing and for processing bounced messages. Pipes have one distinct advantage over POP mail. You see, when you forward mail to a PHP script using a pipe, it processes the message automatically instead of having to wait for a cron script to run. This means that your subscribers get their confirmation messages immediately. In today’s world of instant gratification, this is very important…especially on the internet!

We’ve added a lot of new statistics and reports to the messages archive, so you’ll want to click around in that feature once you upgrade. Also added is new statistics and graphs for autoresponders. One nice thing about the new statistics is that you can see the activity for each individual subscriber…just look up the subscriber in the subscriber list and then click View.

Any time you do a complete rewrite of a system there are going to be some issues here and there. Thank you for your patience as we try to make the Beta period as short as possible. Just post any issues you have to the forum, and we’ll take a look and get things corrected ASAP.

We hope you like it!

ActiveCampaign Survey Software 1.4.0 Released

Yesterday marked the completion of the update to our online Survey Software solution, which included some template changes. The new interface for the application has been modified using the currently implemented CSS, and was changed to comply with the standard interfaces of our other products, mainly Help Desk Software and Email Marketing. We have also swapped the icons used in the Create A Survey process for dropdowns to provide an easier and more intuitive way of generating and distributing your surveys.

If you have any suggestions for development within iSalient, please email feedback@activecampaign.com
We also have a Development Tracking System for any bugs found within the application, along with the iSalient Forum.

If you haven’t taken a look at our downloadable templates, they are available here.

Online Survey Service Provider License

We have recently released a new license option for ActiveCampaign Survey Software; the Application Service Provider License.

With this new license option you are able to create sales plans, add clients, manage your clients, and more. This allows you to resell ActiveCampaign Survey Software from a local copy utilizing the sales and management features currently used for our hosted online survey solution.

The license cost for this type of license is a yearly fee starting at only $1,250/yr with plenty of room for profit.

Should you have any questions – just let us know at sales@activecampaign.com!

Help Desk Software 2.50 Released

ActiveCampaign Help Desk Software 2.5 has officially been released. We have had several very successful beta testing months and the stability of 2.5 is apparent.

There were a lot of changes with version 2.5 of our popular customer service software. The rewrite was a complete rewrite of the entire code base. Developed for stability and to make it easier and faster for deploying new features in the future. A big change is the conversion of all pages to use smarty templates. Now every pages design and html structure is editable. You can add, modify, or remove what you like. You can even add and manipulate php code using the smarty {php} {/php} opening and closing php tags. In addition to smarty templates 2.5 utilizes several recent ActiveCampaign changes; our new language file format and the central authentication system. The new language file format enables you to see what would be printed by default while looking at the templates and provides automated language file creation. The central authentication system allows you to share users between products. This is currently offered in Knowledge Management, Email Marketing, and Help Desk.

Aside from the reconstruction we had a slew of new features added. Such as custom statuses, email actions, break line detection, enhanced search, spell check, numerous utilities and many more. You can view the full list of What’s New In 2.5 at:

  • http://www.activecampaign.com/supporttrio/whats_new.php

While version 2.5 was a large update – we are not done with Help Desk Software development. Our development is an on-going process based on client feedback. So if you have any comments or suggestions, let us know with one of the following:

  • feedback@activecampaign.com general feedback
  • Development / Bug Tracker feature requests and bugs
  • Forum feature requests, bugs, tips

Help Desk Software 2.5 RC 1

ActiveCampaign Help Desk Software 2.5 has entered the release candidate stage.

Help Desk Software 2.5 is a large update to the already popular customer service software. ActiveCampaign Help Desk Software is still the powerful ticketing/email management/knowledge management tool, but we have now extended those features even further.

With such options including:

    – New search page.
    – Custom Statuses Now Available.
    – Smarty templates
    – All public and admin pages changed to smarty templates. Email templates (where they are not in the database) are also in template files now.
    – Ability to create custom fields for user registration.
    – Multi-Level Departments with Department Nesting
    – Image verification on registration page. (Requires GDLIB)
    – Spell check for public and admin option. (Requires ASPELL / For Ticket Posts)
    – New report options
    – Full Knowledge Management Software integration. (more…)

    Email Marketing Software Rewrite Begins

    Hello, Kent here. I am the newest member of the ActiveCampaign development team, and I am excited to be on board. I recently moved to Chicago, and I am having fun trying to navigate my way around the L trains and such. Chicago really is a great city!

    I just recently started converting the Email Marketing software codebase into a newer format that uses Smarty Templates (I’m a big fan), and a more modular structure. The framework for the new version will be just like the Help Desk Software. This will make the code easier to maintain and to add new features. You may notice a slight change in the overall layout and menus, but the features will work just the same. We’ll also be adding some new features, but more on those later.

    Survey Software Released with New Features

    As of November 16, 2005 ActiveCampaign Survey Software “hit the shelves” with both Hosted and Owned online survey software. “What is the difference exactly?”, you may be thinking. The largest difference between the two available copies of the Survey Software are the options you have for using the Application along with an array of choices for purchasing. Our hosted solution will allow you to “pay-as-you-go” with monthly subscriptions, while our Owned Licenses are a one time fee that allows you to download and use the application on your own server. The Monthly/Hosted Plans include support for as long as you subscribe to the service, and the Owned Licenses include 6 months of support, and after the initial 6 months ends, the option to renew.

    Please take a look at our Order Now page or Survey Software for the latest in the prices. We also have the Feature Tour, Benefits page, and many Screenshots available.

    Two new question types have also been added to the Survey Creation process. Form sliders, either graphical or not, can be inserted into your surveys giving your users a faster, more enjoyable way to fill out your online form. Be sure to sign up for the Trial to see the sliders in action. All of the features that you will have available to you in the trial will also be available in the Hosted, and Owned copies of the Application.

    If you have any sales questions or any comments, be sure to Contact us.

    Survey Software Beta Testing Update

    With the recent release of our Installer for the Downloadable Edition of ActiveCampaign Survey Software, we have been receiving many extremely good comments from our users. The release is available here for the duration of the Beta Testing Period. We also have our Hosted Survey Software Solution available for free during our Beta Testing Period. You can sign up and try it for free by visiting the Trial Sign-Up Form.

    Updates to the Hosted and Downloadable Editions of iSalient include a more streamline interface; as we have taken out the grapics from the top of the applications main interface and have replaced them with faster loading CSS styles. The Respondent Response Reporting screen has been overhauled, and now displays with the custom style that you have used for that particular survey. Users can enjoy a seemless process of taking online surveys, to viewing theirs and others results. Reporting has been revamped with options for three different colors allowing for more graphing customizations, along with Reporting Options that include Header and Footer addition, nine different Display Options, Active and Inactive Status, and Shared settings. The Enterprise Edition, although it is not available for testing yet, also has had some new development with the additon of our integration with Verisign, more subscriber management tools including customer perging options, and faster searching results.

    Overall, our Beta period has been going steady, but we are always looking for more feedback, and for more Beta Testers. Its a great way to get a feel for the software before you decide to purchase, and to get any features into the application that you feel that you would use often and that are not included as of yet. Because this is a Beta Period, all of the submissions for features will be considered and the development turnaround for those features will be faster than normal.

    We do have a few more steps to take before we will be releasing both the Hosted and the Downloadable Editions of iSalient, but the time for that release is coming up quick. So keep an eye in our Blog, as well as the Survey Software main page for survey software prices.

    Have any questions about ActiveCampaign Survey Software?

    If you are a current Beta Tester please use the form within the application (near the footer) to comment on your experience with the Hosted Solution. If you would like to be contacted about specific details on the features of the application, you can email me at derek@activecampaign.com, or if you would like to be contacted by our Sales Department, you can simply fill out our sales form here.

    -Derek Entringer
    iSalient Project Manager

    Help Desk Software 2.5 Development

    Help Desk Software 2.5 development has started. We do not have our internal feature list/changelog for 2.5 available to the public at this time, but any feedback or suggestions for Help Desk Software 2.5 can be posted at the 2.5 development thread in our forum.