Archive for the ‘Customer Service’ Category
It seems counterintuitive that you should want to offer your customers a money-back guarantee. After all, the customer’s money is really what you came for. Once you’ve got it, and you’ve delivered your product, it makes sense that the transaction should be finished, right?
But this idea makes customers nervous. What if they buy the product [...]
How to be well-supported
In: Customer Service
7 Apr 2008On Thursday I described how to successfully offer web-based support that your customers will love. But what if you’re the customer? Is there anything you can do to minimise your time investment and maximize your gains? As a matter of fact, there are a number of things you can do to ensure that you receive [...]
How to make them love you anyway
4 Apr 2008Since we started giving away fully-functional, free versions of our most popular software products with no strings attached, we’ve been fielding some phone calls from disgruntled users of other people’s services.
You see, if you download and install a free copy of our Help Desk Software, for example, the bottom of each page of your support [...]
How to make web-based support work
In: Customer Service
3 Apr 2008A lot of people wonder if they can really make web-based support work for their business. Will clients tolerate having to do everything online, waiting for replies to their tickets, wondering about the response time? Don’t people just want to talk to you on the phone?
When it comes right down to it, web-based support is [...]
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