We are pleased to announce that ActiveCampaign Help Desk Software 3.0 is now available! This is a substantial update (and rewrite) to our popular help desk software.  The primary goals of 3.0 are to improve your support process, make it easier to manage email, automate any tasks possible, and ultimately provide real results showing how all these things make your clients and your support team happier.

Here are some screenshots of 3.0:

Notable Features

• Views & Work Queues
• Automations
• Service Level Agreements
• In-Software Template Editing
• Widgets (For Public & Admin Sections)
• Improved Reporting
• Redesigned Interface
• Much more…  See What’s New or view our complete feature tour

Existing Users

Version 3 is a large change in our help desk software code base and our product direction.  The response has been quite positive and we are aiming to ensure everyone knows the advantages (and reasoning) behind some of our changes and new directions.  We will be posting a series of blog posts in the future highlighting some of these major changes and their benefits.  If you should have any feedback at any time be sure to let us know at feedback.activecampaign.com or contact us directly from our contact page.

Licensing Options

As always – existing clients are not affected by any license changes.  If you have an owned license with unlimited users you will continue to have unlimited users when you upgrade to version 3.

We now offer two license models.  Our downloaded version (user based) that you install on your own server and now our new hosted (SAAS) offering that we host for you.

Hosted Help Desk Software

While we are most known for our PHP/MySQL applications that you install on your own server – we also have been in the business of “software as a service” for many years now.  Thousands of users have taken advantage of our SAAS options for our email marketing and survey software.  So it was only natural for us to start offering the help desk software as a hosted service.

There are a couple of pretty significant advantages with our hosted service:

• Instant setup with no install
• Automatic upgrades & maintenance
• Fully managed software (we manage the infrastructure, uptime, backups, etc..)
• Use your own subdomain or domain
• Full SSL support (including SSL support for your custom domains)
• No contracts, lengthy terms, etc..  Month to month billing.

The Future…

The future has never been brighter for ActiveCampaign Help Desk software.  Our focus has always been to innovate within the help desk & customer service market. The changes introduced with version 3.0 allow us to implement additional features, ideas, and allow for some powerful customization & integration options.

Try the free trial or learn more by checking out our feature tour