Comments on: SupportTrio 3.0 Development http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/ ActiveCampaign Development Blog - PHP, MySQL, AJAX, Linux, Programming & More... Tue, 06 Jan 2009 02:48:41 +0000 http://wordpress.org/?v=2.3.2 By: philippe http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65326 philippe Thu, 02 Oct 2008 20:18:35 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65326 in think it will come with sla but we never know each ticket should hâve a due date and time And tickets should be sorted and filtered by This. Another idea: a way to link tickets. For example A ticket can lead to create 2 "child" tickets and The main ticket will be closed when the children Tickets are closed too in think it will come with sla but we never know
each ticket should hâve a due date and time
And tickets should be sorted and filtered by
This.

Another idea: a way to link tickets. For example
A ticket can lead to create 2 “child” tickets and
The main ticket will be closed when the children
Tickets are closed too

]]> By: philipe http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65313 philipe Thu, 02 Oct 2008 02:57:00 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65313 For each department, subject of ticket should be either mandatory or not When using custom fields in tickets, one could be chosen as ticket subject For each department, subject of ticket should be either mandatory or not
When using custom fields in tickets, one could be chosen as ticket subject

]]> By: Jason http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65293 Jason Tue, 30 Sep 2008 19:30:03 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65293 We expect the beta to be available sometime around the end of the year. We expect the beta to be available sometime around the end of the year.

]]> By: Jason http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65289 Jason Tue, 30 Sep 2008 14:45:16 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65289 Thanks for the feedback - we are planning some significant changes to viewing lists/searching tickets. Just let us know if you have any other suggestions! Thanks for the feedback - we are planning some significant changes to viewing lists/searching tickets. Just let us know if you have any other suggestions!

]]> By: Philippe http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65284 Philippe Tue, 30 Sep 2008 11:16:37 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-65284 Search for closed tickets needs to be improved. You could add : - search by date (ticket opened or resolved or closed) or between 2 dates. In main admin page, sender's e-mail only appears when mouse-over ticket number. sender e-mail should be a displayable (and sortable) field to display tickts in main amdin page. Print tickets : Each week, we need to print the still opened ticket list. For now, there is no great printable version to see tickets details. Search for closed tickets needs to be improved.
You could add :
- search by date (ticket opened or resolved or closed) or between 2 dates.

In main admin page, sender’s e-mail only appears when mouse-over ticket number.
sender e-mail should be a displayable (and sortable) field to display tickts in main amdin page.

Print tickets :
Each week, we need to print the still opened ticket list. For now, there is no great printable version to see tickets details.

]]> By: Jason http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64185 Jason Sat, 06 Sep 2008 21:26:01 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64185 We expect the beta sometime around the end of the year (but do not have any definite dates/timeframe at this time) It will begin as a private beta and then will be available to all clients and to all trial users. We expect the beta sometime around the end of the year (but do not have any definite dates/timeframe at this time)

It will begin as a private beta and then will be available to all clients and to all trial users.

]]> By: heiga http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64184 heiga Sat, 06 Sep 2008 20:21:46 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64184 Thanks for the info Jason. I love SupportTrio and with new features e.g. SLA and Escalation Management it is great product. At the end of the year, is the beta public? Regards from Germany heiga Thanks for the info Jason. I love SupportTrio and with new features e.g. SLA and Escalation Management it is great product. At the end of the year, is the beta public?
Regards from Germany
heiga

]]> By: Jason http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64017 Jason Tue, 02 Sep 2008 14:01:58 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64017 We are looking to have the beta released sometime around the end of 2008. Just let us know if you have any other questions! We are looking to have the beta released sometime around the end of 2008. Just let us know if you have any other questions!

]]> By: heiga http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64000 heiga Tue, 02 Sep 2008 06:59:50 +0000 http://www.activecampaign.com/blog/2008/08/28/supporttrio-30-development/#comment-64000 Hello, when will this major Update released, at the End of the year? Regards from Germany heiga Hello,

when will this major Update released, at the End of the year?
Regards from Germany
heiga

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