We just released iSalient version 2.30.2.  This update removes the confusing drop-down based question type chooser and replaces it with a graphic based / friendly new question type picker.

The export page (from the Surveys > Manage page) has also been updated to allow you to either export the survey responses (to a .csv) or the survey structure (to a .xml)

As always - let us know if you have any suggestions or questions!

SupportTrio 3.0 development has begun….

We recently started work on SupportTrio 3.0.  Version 3.0 will be a major update to the SupportTrio Help Desk product.

We will be incorporating hundreds of changes and additions including such things as:

• Rewriting the majority of the backend code
• Improving the speed and responsiveness of the entire application
• Leaving 99% of the source code unencoded
• CSS Based admin/public interfaces
• Escalation system
• SLA Management
• External Login Sources
• Much more….

While we have our development plans - we still want to know what you want to see in SupportTrio 3.0.

Let us know what you want changed, what you wish was added, general feedback & comments, etc… Your feedback is greatly appreciated and will be taken into consideration for SupportTrio 3.0.

Tell us what you want in the next version of SupportTrio!  

Are you looking to have your own custom email template for your email campaigns? Our template customization services are here to assist you with that. We can create a appealing email template and ensure that it will work in the majority of email clients!

Click here to request a free quote!

KnowledgeBuilder 3 has been released. If you haven’t heard what’s new, go ahead and review the list of new features.

I’ll touch on some of the interesting ones here.

Let’s face it. It’s hard to get excited about knowledge base software. But that doesn’t mean it can’t be made into an intelligent, well-designed product. KnowledgeBuilder is just that. The front-end includes a major facelift, and the back-end has been completely re-written for much easier extensibility and ease of maintenance. Not to mention - more control for you, the user.

Themes

Right out of the box, you can customize KB to your liking. We prefer our subtle design (and have spent many hours adjusting the CSS), but we understand that it’s impertive users can change the design to fit their organization’s scheme. Changing the theme of your KB is as simple as creating and maintaining a CSS file.

Interface

Regardless of what styles you use, you can be certain your KB interface will behave in effective ways. KB 3 uses Ajax in many areas, in order to create more usable, flexible interfaces. Ajax allows for live-editing, drag-and-drop, and extremely subtle content processing, to name a few. That means a more fluid experience for you.

Search engines

As well as a better experience for users, we’ve also allowed search engines a better avenue to your KB content. Search-friendly URL’s allow your content to be indexed in a more effective manner.

Exporting

We like to think KnowledgeBuilder helps you organize content in effective ways. However, we know sometimes users want to organize it in their own way (like with custom CSS), and this is why we made exporting an important objective for version 3. Included is enhanced PDF export support, as well as export to HTML. Also, you can use the new RSS feeds to aggregate and organize your KB content in your own feed readers.

Importing

Speaking of export, how about import? You’ll be surprised at how easy it is to bulk import articles into KB. You can also do this for Glossary and Word Index terms.

User controls

You’ll enjoy more fine-tuned user control in KB 3. Creating user groups lets you designate privileges as a whole, or to each individual. This provides a much deeper application, which can handle many users while still maintaining the sensitivity of the articles.

There are some exciting changes occurring at ActiveCampaign. We have a number of new updates in the works, KnowledgeBuilder 3.0 is about to be released into beta testing, and we are making some changes in the way you are able to customize all ActiveCampaign products.

The ability to customize ActiveCampaign products is of great concern to us. Customizing sections of the software can be crucial for the product to fit a specific use or direction. Throughout the years we have increased options such as easy branding settings, smarty templates, central language files, a selection of unencoded files, and more. And now….

All future major updates of ActiveCampaign products will be 99% unencoded.

You will be able to modify each and every part of our product. The less than 1% of files that will be encoded only takes care of installing, upgrading, and general licensing. The need for Zend or Ioncube support will remain - but it will not hinder your customization efforts.

We hope this will assist our clients who need custom solutions and are excited to start releasing the major updates of all products with the new 99% unencoded format.

P.S. The first product to be released 99% unencoded will be KnowledgeBuilder 3.0