1-2-All 4.52.7 has been released. While it is a minor release we have a number of design & interface updates that you should notice.

The largest change with the latest update would have to be the new style of navigation. No longer do we have the rollover navigation utilizing the horizontal sub-navigation. Many of you will be glad to see we have re-implemented the drop down style navigation and we now require a click for the sub-navigation to display. Other minor graphical and size/positioning changes can be seen throughout the app as we move to increase the usability and functionality of 1-2-All.

Design updates aside, we also included the following:

• Fixed installer problems
• Fixed a bug with textarea custom field
• Fixed PHP short-tags suppport in cpaint
• Added AJAX to queue page so it doesn’t refresh every time
• Added checks not to put 0 lists/subscriberss/messages per page
• New language strings

Let us know what you think of the new navigation. Prefer the old? Don’t like either? Let us know.

Mini sites are the latest buzzword for online marketers and you can use them to boost traffic and generate sales for your affiliate program. Mini sites are easily maintained web sites that consist of 1-3 pages and rely heavily on a well written sales letter along with your affiliate link. They are easy to build and you can publish them quite successfully using a variety of free web hosts and search engines. You can also register a domain name that looks more professional and then redirect to your main sales page. If you pick a domain name that is related to the content that you are promoting, this will increase your search engine rankings. Another advantage to creating mini sites is that you can pick a separate domain name for each of the products that you are promoting and easily maintain them. A successful affiliate mini site is heavily reliant on search engine results.

When relying on a search engine to get results for your affiliate mini site, use headlines and descriptions that are search engine friendly. It is possible to get top results even when using a freely hosted mini site but it is necessary that you first find out what search engines are looking for so that you can feed them what they are looking for. Another advantage to creating a mini site for the affiliate program that you are promoting is that these sites are not content heavy so they are easy to maintain. You do not have to worry about updating your site with fresh content. Mini sites are quick and to the point which can be an effective way to close a sale. We have extensive sales documentation on our site. When you write your sales letter you are going to want to focus on soft selling your customer. Be sure to mention plenty of product benefits. You can use any of the material off our site to help you craft an effective affiliate sales letter. When you write your sales letter you do not need to worry about hard selling your client, leave that to the site where you are directing them to.

Our development methodology revolves around developing software that meets our clients needs. Mobile support for our products (especially SupportTrio) has been a common request and now SupportTrio is filling in that request.

With the latest version of SupportTrio you will notice a new folder called “mobile”. This is a special version of the SupportTrio administrative interface that you can access via any device requiring a limited & on the go interface. Designed to be light weight for speed and usability it provides a new interface for accessing your SupportTrio administrative area from any modern phone / pda that has a built in browser.

This is the first version to include our mobile folder. We plan to continue development in regards to mobile access and appreciate any and all feedback.

One of the projects we’re working on at the office is a desktop version of TrioLive’s operator console. Those who use TrioLive are likely to use it extensively (certainly we use it extensively), so having a dedicated desktop version of the operator console makes a lot of sense.

One thing about the standalone version of TrioLive is that it’s much more responsive. Using TrioLive over the web, while nice and especially handy for those mobile users of the service, one still needs a browser
– and all of the memory and processing overhead that comes with one.

We’re already a good portion of the way there with the Desktop version — over halfway finished. We’ve just implemented the typing indicator and typing preview features of the web console. Sending files is also
supported. It’s actually a lot of fun working on the desktop application, since — because we do use AJAX heavily in TrioLive — a lot of the heavy lifting has already been done on the backend in PHP.

Sample Screenshots:

Once our beta testing of the TrioLive Desktop application is finished, we’ll be looking at the full integration of other products into the Desktop suite. So stay tuned — I think TrioLive Desktop is going to be a good one.

New SupportTrio is out, and since it has a 2.61 mark on it, you can expect a couple of improvements. We have added a lot of new features, and of course, fixed all current bugs that were out there.

First of all, I’m pleased to announce that SupportTrio administration has gotten a mobile version for access through PDA devices. From now on, admins can point their cell phone browsers to /supporttrio/admin/mobile in order to use it on-the-go.

We added additional checks for displaying posts submitted via email in HTML format, since there was a chance for them to be harmful for admins (with malicious scripts embedded). Also, from now on, all the images will be removed for display in admin zone, with an option to show them (per post setting). Malicious scripts are just removed. An important improvement is that we now store incoming email addresses for posts submitted via email, so everybody can see what email address the client used in correspondence for the post in question.

In this release, we have added an Options dropdown to the Closed Tickets page. Now you can perform all of those same operations on closed/resolved tickets too. While viewing a ticket, other ticket’s IDs inside of a post are now transformed into links. View Ticket page has also gotten a much needed Change Status drop-down for fast status switching. The same drop-down has been added to Add Ticket page too. Now admin can set proper status while he is opening a ticket, it doesn’t have to be “Unviewed” anymore. Spam page will show every ticket’s spam probability count. And on startup page, you will see yourself online too, since you apparently are.

User manipulation is also enhanced. User’s status can be changed now (active/unactive). Newly registered users can get linked to old tickets they submitted prior to registration if the emails are the same. Also, since admin can approve users now, when they approve someone, they will get an email that uses an account_created.txt template.

Furthermore, we have abandoned our old horizontal menu on the top navigation bar. We have replaced it with a better menu which you will find much more usable than the old one.

Public side also got a couple of handy improvements. Logged in users can now search their tickets on a Ticket Lookup page. Announcements can also be searched now, by anyone. By the way, from this version on, Announcements will be in HTML, and admins can use KB’s HTML editor to edit announcements.

We have also added some things to make SupportTrio more customizable. We have added more encoding types for language strings. Besides old “8bit”, now you can use other ones too (7bit, base64, quoted-printable). Templates got their improved {ttdate} (soon to be called “acpdate”) modifier to properly format the date. We have added a default date/time format in General Settings page, and you can change it in your templates to correspond to your language/design settings.
By the way, from now on, as soon as you upload new files in order to upgrade SupportTrio, your installation will cease to work. It will ask you to run updater if it notices that your installation database does not correspond to the new files.

We have recently added a couple of new case studies that show how ActiveCampaign solutions have met the needs of organizations.

	Othello Technology Othello Technology systems is a UK eBusiness internet services and application solutions provider that uses SupportTrio to do end user support for hosting, email, server, and connectivity issues. They specialize in offering high-quality, completely reliable and cost effective Internet services. Read The Full Case Study
	SOL Digital Ltd SOL Digital Ltd uses SupportTrio to administer several niche market sites. They use their help desk to answer questions about their web site, password problems, and billing questions. Read The Full Case Study
	Ticket Alternative Ticket Alternative offers alternative ticketing distribution for events ranging from concerts to music, film, and beer festivals. SupportTrio is at the back end of their ticket distribution process. Read The Full Case Study
	NEWLITE NEWLITE – systems is a German based online retailer that offers web hosting and IT solutions. They use SupportTrio as their first and second level help desk. Read The Full Case Study

To view more case studies click here.