You may have noticed that we updated the interface of TrioLive. Below you will find a sample screen. Let us know what you think. The new layout will be available in TrioLive 1.10+

Stay tuned for a major addition to TrioLive in the next month or so where we will extend the web functions of TrioLive to a more familiar environment…

From the start of TrioLive we have always had the typing indicators. They alerted the public user when the operator is typing and vice-versa. Great feature and similar to SupportTrio responding indicators but we always thought we could expand upon this.

With the release of TrioLive 1.02 we have included a new feature. A live typing preview.

Live typing preview works like this:

1) visitor starts typing a message

2) operator sees the typing indicator stating that the visitor is typing

3) at the same time a dragable typing preview appears and updates in real time with the visitors contents of their text box

So why is this good? You can start to answer your visitors questions even before they click send/submit. Not only will this increase your productivity - but it will also increase your visitors satisfaction with your response times and allow you to take on more chats.

We have a number of exciting new features planned for future updates in the near future. Stay tuned for updates…

Should you have any feedback or ideas - let us know at feedback@activecampaign.com

New product lines mean additional opportunities to generate revenue through our affiliate program. Our latest product solution was heavily anticipated before it was released. It was heavily sought after by our existing clients even before the product was announced. Not only is it an exciting stand alone product, it integrates well with one of our existing products. With this in mind we present TrioLive to our affiliate members. TrioLive is a powerful web based live help solution that offers real-time messaging for sales, support, or internal communication. It allows you to increase productivity and customer satisfaction by providing immediate online assistance.

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We would like our affiliates to be aware that we recently released TrioLive, a live chat application that promises to be an exciting addition to our product line. As an affiliate you have the opportunity to market a product that was heavily anticipated by many of our clients even before development plans were formally announced. Previously, live chat existed in some form or another on our company site in order to drive sales. We believe that live chat presents an ideal sales model for online retail looking for additional streams of revenue through converting existing site traffic into product purchases. Before purchasing a product at a retail store you are more likely to purchase a product if a sales representative is on hand to answer your questions, assuring you of the reliability of the product. Imagine walking into a deserted retail store with nobody available to assist you. You are more then twice as likely to leave that store in order to browse a similar outfit. This is the unfortunate experience of many site visitors that visit online retail stores. Live chat keeps site visitors on your page so they can ask more questions and this gives you the opportunity to personally present the product to them. They are then more than twice as likely to purchase your product before they stop browsing your site.As with any application that is used for instant messaging, TrioLive is not limited to sales conversions. Look for additional integration with our existing help desk software, SupportTrio. Live chat is an application that was heavily coveted by many of our SupportTrio clients. When TrioLive is installed in the same database as SupportTrio you are able to use SupportTrio’s departments and users. The addition of a live chat application, together with KnowledgeBuilder, our powerful knowledgebase solution, also available as a stand alone product, round out this powerful help desk solution. Another feature that should not be overlooked, TrioLive offers operator to operator chat for internal communication. You can access generated links for TrioLive through logging into your affiliate account. Additional information about TrioLive can be found at:

http://www.activecampaign.com/triolive/

Once you have created a survey, and have either deployed it via email, or setup the survey to be taken from your website, it’s then time to enjoy the reporting features that the application has to offer.

By browsing to the Reports->Create Report section of iSalient, you are first prompted with several options for creating your own custom reports. Here you specify the Report name, and the Survey that you would like to include within that Report. You can also Copy Settings from any report already in the system, saving time in the setup of Report Options such as Header and Footer displays.

Within the Reports we can take our collected survey responses and display them in tabular format, Flash Graphs, and email them to other interested parties.

Tabular formatting of the responses is the default view when you open your newly created report. This view gives you detailed information on how many responses are attempted, as well as non-attempted allowing for a broad overview on a questions popularity with your audience. Here you can also find the percentages of answers based on your question types, also giving a general overview on the responses that your attempted answers generated.

There are 3 different types of Flash Graphs that you can use to view your report data. These types can be switched by changing the Graph Style Type dropdown at the top of your page. Switching the type of graphs that are used to display your question response data is as easy as using the graph button menu. When these options are used, your report is automatically updated to reflect the new Report Style and the data associated with your question.

Report Options allow even further customization of your Reports. Here you can setup exactly how you want your report to look by adding custom header and footer graphics and HTML, as well as specify exactly what information you want to make public, and what you want to keep private.

Once you have your Report setup exactly as you would like, you can send that report to your business colleagues for them to analyze. This is accomplished by using the Share Report button on the main Reports page. Your shared reports can have customized email content inserted at the time of sending.

The Advanced Reporting in iSalient doesn’t end only in the Reports section of the application. There is also the entire Analyze Responses section available from the Survey List Dropdown menus. Here you can download CSV files containing either all of your respondents information, or download each individuals responses separately.

With all of the options that are available you can be sure that iSalient can provide you with the facts needed when analyzing and reporting any of your survey types.

In the last couple days we have released minor updates to 4 of our products. Here is a summary of what we changed just recently.

• 1-2-All 4.51.6
• Fixed redirection problem for users with only one list
• Fixed empty Sender header problem
• Fixed fetch@send bug in autoresponders
• Fixed full path issue in auto_remind cron file
• Fixed template JS bug for test email if not mime
• Now parses links only if option is turned on
• Now fetches reply-to field properly
• Added fetch personalized to INSTANT responders too
• iSalient 1.4.12
• specific required fields update
• add item page updates
• invitation updates
• css updates
• php short tags removed
• library/survey add/update item pages updated
• KnowledgeBuilder 2.60.24
• Moved trial check to avoid header() problems
• Public Search page completely rewriten
• Implemented public users, separately from admins
• Fixed Settings/User page bugs
• Public users are no longer members of Global Authentication System
• pdf.php is from now on unencoded
• Fixed installer bug for removing existing tables
• Added support for Demo Mode
• Fixed a major bug in function.php that occures on public side when article has no links in it
• fixed include problems
• Added new language strings
• SupportTrio 2.60.4
• Integrated new KnowledgeBuilder
• Fixed expiration date on announcements (to allow indefinite ones)
• Chart fix for HTTPS via IE issue
• Fixed subject escaping problem in public viewTicket
• Added more vars to use in public account_confirm.tpl.txt (username, name, email)
• New language strings

As alwyas - we are continually seeking feedback on our products and services. Should you have any questions, comments, or concerns let us know at info@activecampaign.com

TrioLive ( a powerful web based live help solution that offers real-time messaging for sales, support, or internal communication ) was released as 1.0 Stable recently. There are a number of great features included with the initial release of TrioLive. To glance through all of the available options I would suggest to go through our feature tour.

We have had a positive responce to TrioLive and the SupportTrio/TrioLive integration. Plans are already underway to increase the integration between the two products and extend TrioLive further.

Pricing for TrioLive has been discounted for a limited time as part of the introduction of TrioLive. Order now to receive the special pricing.

The knowledgebase for the version 4.5x series of 1-2-All Email Marketing has been updated extensively over the last couple of weeks. In order to extend the usefulness of our documentation we arranged articles in a more task-oriented way. In the past we included PDF user manuals with our distribution folders. These user manuals were also available on our web site for general perusal. PDF documents were then converted into knowledgebase articles with varying degrees of usefulness. They did not always translate well into this format because they were written in a quick start style that focused on basic use and where features could be found. Another drawback to this approach was that these user manuals became quickly outdated as our product line continued to evolve. We needed to update the user manual every time a major upgrade or exciting new feature was released. At times this could be a cumbersome task. Each and every article needed to be checked to ensure that they were version specific.

Further development of KnowledgeBuilder, our knowledgebase software, altered our approach to documentation. KnowledgeBuilder now included a function that allowed you to extract PDF documents from articles. There became no need to generate PDF files independent of the knowledgebase. Documentation now consists of articles that are formatted specifically for our knowledgebase. A corollary to this approach is that knowledgebase articles became more informative and useful. This is more important now then ever before because 1-2-All is a more sophisticated application. Documentation needs to reflect the development of a more substantive feature set. A knowledgebase of articles allows us the flexibility to add or edit documentation to reflect the needs of our client base. A knowledgebase allows us to create a truly living document:

1-2-All 4.5x User Documentation