SupportTrio 2.5 has entered the release candidate stage.

SupportTrio 2.5 is a large update to the already popular SupportTrio software. SupportTrio is still the powerful ticketing/email management/knowledge management tool, but we have now extended those features even further.

With such options including:

- New search page.
- Custom Statuses Now Available.
- Smarty templates
- All public and admin pages changed to smarty templates. Email templates (where they are not in the database) are also in template files now.
- Ability to create custom fields for user registration.
- Multi-Level Departments with Department Nesting
- Image verification on registration page. (Requires GDLIB)
- Spell check for public and admin option. (Requires ASPELL / For Ticket Posts)
- New report options
- Full KnowledgeBuilder integration. Continue reading →

Hello, Kent here. I am the newest member of the ActiveCampaign development team, and I am excited to be on board. I recently moved to Chicago, and I am having fun trying to navigate my way around the L trains and such. Chicago really is a great city!

I just recently started converting the 12All codebase into a newer format that uses Smarty Templates (I’m a big fan), and a more modular structure. The framework for the new version will be just like SupportTrio’s. This will make the code easier to maintain and to add new features. You may notice a slight change in the overall layout and menus, but the features will work just the same. We’ll also be adding some new features, but more on those later.

We have officially updated the iSalient.com website to reflect all of the hosted services available.

Check out our Online examples in the Usages section. The examples include a Customer Satisfaction, Product Evaluation, and Employee Skill Assessment survey along with a couple others. Take a quick look at what iSalient can do for your company here. Other surveys are also available from the main page.

An introductory movie tutorial has been uploaded and is available here. Use this small demo for your first survey creation help reference, or simply take a look at what iSalient has to offer for survey creation techniques.