Platform Specialist (Sales & Support)

ActiveCampaign is a marketing platform focused on email marketing & marketing automation for small businesses. We have been profitable for over 12 years with both revenue & user growth every single year. Building a company & platform that we believe in (and that we are proud of) is at our core.

We are looking for a user focused sales/support individual to assist our users and help craft the direction of our platform.

We are looking to help cover the GMT timezone with this position. Such as 7AM to 4PMT GMT. You will be working remotely but will be joined by a team spread out over the United States, Canada, United Kingdom, & Australia.


What is needed:

  • The ability to efficiently respond to a significant number of emails, chats, & phone calls per day (once you are up to speed you should be handling over 100 requests a day)
  • Past experience with sales and customer service
  • Knowledge of email marketing & marketing in general (HTML & email design experience is a plus)
  • A self-motivated and driven attitude where you will work towards achieving new goals
  • Excellent communication skills & the ability to relate to others

Some things your day could consist of:

  • Assisting users via email, live chat, and phone
  • Consulting with clients to help them utilize our platform to achieve their unique goals
  • Helping users with email coding questions, email deliverability, etc...
  • Maintain a list of in-bound sales leads. Following up with potential users via phone & email.
  • Conducting live demos of our platform with screensharing.
  • Keeping on top of the latest news in regards to email marketing, deliverability, and small business marketing in general.

Benefits:

  • Join an agile & growing team focused on innovating small business marketing (Team of 14)
  • 401k with dollar to dollar matching
  • Free medical/dental insurance
  • Free transportation (CTA or Metra)
  • Flexible paid vacation & holidays
  • Casual work atmosphere
  • Choose your work setup
  • Chicago location that you can work from. Or work remote like many of us do.

Interested?

To apply please email employment@activecampaign.com with the following:

  1. Why you wish to work with ActiveCampaign and specifically in a sales & support role

  2. Describe your knowledge & past experience with sales and/or customer service

  3. Two writing examples so we can understand your communication style:

    1. A prospective user asks why they should choose ActiveCampaign. Highlight a couple of our main advantages/features to persuade them to choose ActiveCamapign.

    2. Reply to a frustrated client that is asking why their email was filtered to the spam folder and what they can do to prevent that.